Sr Software Engineer - Cloud Ops/ Automation

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.

Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.

The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com.

About The Opportunity

We are seeking a Senior Cloud DevOps Engineer to join our team, responsible for developing and maintaining the infrastructure of our Cloud SaaS Customer Experience platform (Contact Center). In this critical role, you will leverage your expertise in Infrastructure as Code (IaC), continuous integration/continuous deployment (CI/CD), and cloud technologies to ensure efficient deployment processes and secure, scalable infrastructure solutions on Azure and GCP. Your efforts will directly enhance our ability to deliver exceptional service and support through our cloud-based solutions. In line with our operational philosophy, you will also be responsible for supporting these systems in production, ensuring their performance, reliability, and continued operational excellence.

Key Responsibilities:

1. Infrastructure as Code Development: Utilize Terraform to write, maintain, and deploy infrastructure code that automates the provisioning of cloud resources, ensuring consistent and repeatable setups. Desired knowledge of Azure Resource Manager (ARM) templates, Google Cloud Deployment Manager, and AWS CloudFormation to manage and provision resources across different cloud platforms effectively.

2. CI/CD Pipeline Management: Build and maintain CI/CD pipelines using GitHub Actions, Azure DevOps, or Jenkins to automate testing and deployment processes, enhancing the development lifecycle's efficiency and reliability.

3. Cloud Deployment: Manage deployments across Azure and GCP platforms, optimizing resource utilization and implementing best practices for scalability and cost-efficiency.

4. Security Integration: Integrate security practices into the CI/CD pipeline and infrastructure management, ensuring that security and data privacy are prioritized at every stage of the development and deployment process.

5. Monitoring and Optimization: Implement and manage monitoring tools to track the health and performance of applications and infrastructure, responding proactively to potential issues.

6. Collaboration and Support: Work closely with software developers, data engineers, and security teams to ensure that the infrastructure supports all operational and security requirements.

7. Documentation and Best Practices: Maintain detailed documentation for infrastructure setups, configurations, and operational procedures. Advocate for and implement best practices in DevOps and cloud management.

8. Problem Solving: Quickly identify and resolve infrastructure and deployment issues, providing solutions that minimize downtime and promote system stability.

9. Innovative Tool Integration: Evaluate and integrate cutting-edge tools and technologies to continuously improve the deployment processes and infrastructure resilience.

10. Regulatory Compliance: Ensure that all infrastructure and data handling practices comply with regulatory requirements to maintain data privacy and security

About You

Qualifications:

· Bachelor’s or Master’s degree in Computer Science, Information Technology, Systems Engineering, or a related field.

· Over 8 years of experience in DevOps or related roles with a strong background in Infrastructure as Code, preferably Terraform, Azure Resource Manager (ARM) or equivalents like Google Cloud Deployment Manager, and AWS CloudFormation.

· Experience setting up and managing CI/CD pipelines using GitHub Actions, Azure DevOps, or Jenkins.

· Proven experience driving best practices in cloud architecture, continuous integration/continuous deployment (CI/CD), and infrastructure as code (IaC).

· Solid understanding of cloud technologies with hands-on experience in Azure and GCP.

· Strong focus on security practices and data privacy within the cloud and CI/CD environments.

· Familiarity with monitoring tools and techniques for performance and health checks.

· Excellent problem-solving skills, collaborative spirit, and strong communication abilities.

· Experience in adhering to compliance and regulatory standards in a cloud environment.

· Desired certifications include Azure DevOps Solutions Expert, AWS Certified DevOps Engineer, and HashiCorp Certified Terraform Associate.

Compensation

The pay range for this opportunity is from $111,100 to $150,000 + performance-related bonus + benefits
This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.

If your expectations fall outside of this range, but you are interested in this position we’d love to hear from you! Humans, not ‘bots’ screen your application, so please still consider applying and take the opportunity to explain your reason for applying in the relevant section on your application and include a cover letter to give us more insight into why you are interested, alongside attaching your up-to-date resume of course. Please also register for email notifications here so that you can be among the first to be informed of any new roles matching your search criteria.

Our Benefits include:

•Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.

•Recharge & Refuel We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.

•Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.

•Growth & Development A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.

•Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.
 

Experience

Education

EQUAL OPPORTUNITIES & PRIVACY STATEMENT

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job description is subject to change. Nothing in this job description restricts Avaya’s right to alter the duties and responsibilities of this position at any time for any reason. 

You may review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting is accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf

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