Sales Operations Senior Manager

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Role Summary

The Senior Manager, Sales Operations will serve as a trusted advisor to Sales Leadership, providing data-driven insights, forecasting, planning, and operational support to drive revenue growth and sales effectiveness. This individual contributor role will partner closely with Sales, Finance, and cross-functional teams to improve business performance, optimize processes, and accelerate strategic initiatives.

Key Responsibilities

• Transform sales and financial data into actionable insights and recommendations.
• Develop sales forecasts and performance analyses.
• Act as a trusted business partner to Area Sales Leaders and senior stakeholders.
• Build and manage sales quotas, KPI frameworks, dashboards, and reporting.
• Monitor sales performance, pipeline health, and key business metrics.
• Support strategic planning, territory planning, and resource allocation.

Qualifications

• Bachelor's degree in Business, Finance, Economics, Engineering, Analytics, or related field.
• Minimum 5 years of experience in Sales Operations, Finance, FP&A, Business Analytics, or related functions.
• Experience with forecasting, sales performance management, and KPI reporting.
• Strong analytical, financial modeling, and problem-solving skills.
• Proficiency with Excel, Salesforce, Power BI, or similar tools.
• Fluent English (written and spoken) required.

Key Competencies

• Business acumen and strategic thinking
• Data-driven decision making
• Strong communication and stakeholder management
• Teamwork and cross-functional collaboration
• Proactive mindset and accountability
• Ability to influence and drive change without direct authority
• This is an individual contributor position

The pay range for this opportunity is from $128,500 to $178,500 + benefits.  This range represents the anticipated low and high end of the salary plus commissions for this position. Actual total compensation will vary and are based on factors such as a candidate’s qualifications, skills, competencies.

Experience

Education

Preferred Certifications

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.