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Corporate Consulting Engineer II

Date:  Jun 8, 2021
Location: 

virtual, CA

Requisition ID:  30355

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Opportunity

Operates as a customer-facing business consultant and solutions architect, providing opportunity development leadership throughout the sales process and developing project deliverables during post sales cycle. Provide high-level and detailed consultative solutions, technical and sales support for selected major account opportunities. Thoroughly understands and articulates Avaya's Architectures and Services and understand business requirements for customer base and be able to translate them into technical requirements. Perform in-depth and high-level technical presentations for customers, partners and prospects. Having relevant credentials in Call Center management, application development or related areas is desirable. During projects post sales cycle develops documentation that is used as input by implementation team.

About the Responsibilities

10+ years-related experience. Deep Avaya product experience and/or applicable experience in competitor's offerings is required. Has experience with very large scale and complex communication system architectures, applications, customers, partners and implementations. Competitive product experience and multiple vertical markets solutions planning, Implementation and Operational background is desirable. Experienced in selling and positioning of Avaya products and solutions in an executive level, high touch, large enterprise consultative selling environment required. Manages assigned strategic solutions on a regional basis. Provide professional leadership and coordination of Avaya's targeted business solutions. Create high-level executive contacts within the customers and Avaya community while focusing on the establishment, maintenance, and leverage of strategic relationships.

About the Requirements

•  Software project management skills

•  Fluent oral and written communication skills in English

•  Interested in learning new technologies in the communications field

•  Desired Communications Standards Knowledge (SIP, CCXML, VXML)

•  Desired Contact Center Domain knowledge 

 

Education: Typically requires BS/BA or equivalent. Industry certifications: Possesses Avaya and one or more advanced industry/vendor certifications.

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).