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CCaaS Consulting Sales Engineer III

Date:  Feb 20, 2021
Location: 

virtual, ON, CA

Requisition ID:  29366

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Opportunity

Avaya is a leader in UCaaS, CCaaS and CPaaS solutions, and we are growing our team.  The CCaaS specialist team is looking for experienced sales and technical resources.  We are leading the charge across NA to grow CCaaS seats in both existing and greenfield accounts.  If you’re a thought leader, love to win and want to be part of the team driving change, this is the right spot.  Think about a startup culture within an established leader – both a challenge and an opportunity!

About the Responsibilities

The successful candidates will have the following responsibilities:

  • Operates as a customer-facing CCaaS technical consultant, and is the primary owner of the proof of concept CCaaS accounts, and works closely with customers to convert POC’s to sales.
  • Serves as an expert CCaaS consultant to uncover known and unknown needs, discover issues and drive definition of customer or partner business requirements.
  • Delivers in-depth technical CCaaS presentations to senior-level customers, partners, and prospects. Leads whiteboard discussions linked to specific customer/partner needs.  Able to successfully represent the technical aspects of a solution and present how they solve specific business issues.
  • Plans and leads demos for large-scale, complex integrations to customers, partners and prospects.
  • Leads knowledge transfer sessions to educate the field, customers, and partners with the latest technical, industry and product knowledge. Coaches new partner SEs to support onboarding activities.

About the Requirements

EXPERIENCE
 

  • Requires proven CCaaS technical experience with an established record of supporting sales.
  • Preferred to have a technical CC background with a strong understanding of both technical and operational elements of contact center operations.  

 

  • Proven record of effective technical account and partner engagement, stakeholder and executive communication, needs analysis, demo’s etc. 
  • Solid understanding of CC and cloud technologies.
     
    ADDITIONAL INFORMATION

     
  • The role may be based in any major North American location, and may be office or remote worker based, with travel as required.
     

EDUCATION/QUALIFICATION
 

  • Bachelors degree in engineering technical field preferred .

 

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).