Technical Support Engineer

Date:  May 19, 2024

hyderabad, TG, IN

Requisition ID:  36006

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.

Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.

We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.

We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya.

Job Information

Job Code: 00255941

Job Family: Services

Job Function: Services Engineering

Job Description


•    Prior Avaya, exposure in serving Global Customers
•    Communication Manager 5x, 6.x , 7.x and 8.x 10.x  and/or IP Office (Must Have)
•    AVAYA media Gateway, Media Server, G350, G450, G650 
•    System Platform 
•    System and Session manager
•    Avaya Virtualization Platform/ESXi VMWARE
•    CMM 5.x, 6.x, 7.x 
•    AVAYA endpoints 2600, 4600, 9600 and J Series, Conference endpoints, Softphone ONE-X, ONEX-CES, Equinox, Workplace, etc.
•    Servers HP Proliant DL360/g7,g8,g9 and g10 ,IBM system 3550M2 M3 and M4 , Dell R610/20 /30 /40, ACP
•    Session Border Controller (SBC)
•    Knowledge or familiarity with physical layer testing standards for DS0’s & DS1’s
•    Linux red hat distributions
•    ITIL knowledge and certification would be an asset
•    In-depth Understanding of Session Initiation Protocol (SIP)
•    Demonstrate understanding of Avaya Aura (CM, System Manager, Session Manager)
•    Demonstrated Oral & Written Communication skills & Team Player.
•    Advanced Troubleshooting skills with knowledge of Wireshark, network sniffs, etc. 


•    Full time role servicing Avaya Global Customers.
•    Willingness to work in a 24x7 environment/Night Shift
•    Minimal travel required.


Typically requires a 7-10 years of experience and a Bachelors degree or equivalent or a 5 years of experience and a Masters degree or equivalent.


4 - 8 Years of Experience


Bachelor degree or equivalent experience in Computer Science or Electrical Engineering

Preferred Certifications


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at