Sales Engineer II

Date:  Nov 5, 2019
Location: 

Mumbai, MH, IN

Business Unit:  Global Sales (BG_GSM)
About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Job Information

Job Code: 00279686

Job Family: Sales

Job Function: Technical Operations

Short Description

Serves as technical lead and coordinates all technical sales activities for customers or partners in assigned territory or accounts. Leads discovery activities to understand customer/partner business requirements and translate them into technical requirements. Responsible for developing technical account plans and sales proposals for assigned opportunities. Delivers demos, trials, proofs-of-concepts and post-sales diagnostic support, or creates the appropriate infrastructure for demos, trials, and proofs-of-concepts to be delivered by partners. When supporting the channel, authors roadmap adoption and enablement plans based on partner business plan requirements. Serves as liaison to Avaya to ensure relevant customer/partner feedback on product and process improvements is considered. Participates in ongoing development opportunities, both for personal growth and to help educate others. When supporting the channel, leads technical onboarding of new partners. Responsible for maintaining technical knowledge across multiple products and solutions while developing more in-depth expertise in a specific area or solution specialization. Experience in the solutions supported by this role preferred; experience in sales engineering or consulting preferred. Implementation and Operational background required.

Experience
3 - 5 Years of Experience
Education
Bachelor degree or equivalent experience in Engineering or Computer Science
Preferred Certifications
Must maintain all relevant certifications
Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys
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