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CCaaS Solutions Architect

Date:  Jun 21, 2022

dubai, AE

Requisition ID:  32136

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at

About You

As an Avaya CCaaS Solutions Architect, you will be helping Avaya clients and partners transform their contact center business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of Avaya platforms and supporting partner solutions.

Role and Responsibilities

Role and Responsibilities:

  • You will be responsible for translating the client's business requirements into specific system, application or process designs for large, complex or leading-edge solutions. 
  • This includes working with client personnel to identify functional requirements, lead others in the identification, justification, design and implementation of the client's contact center. Solutions are based on Avaya’s private and public cloud contact center platforms, Omnichannel Routing, Reporting, Digital and Social Media channels, Computer to Telephony (CTI) and Voice Automation (IVR) technologies. 
  • In the normal course of duty, additional responsibilities include serving as lead consulting architect on multiple accounts. 
  • In the selling process, proposal development and statements of work will be assigned.


  • Bachelor's Degree in communications or computer science
  • At least 6 years experience in Contact Centre Technologies 
  • At least 3 years experience in Cloud Technologies
  • Record of delivery for cloud contact center projects

Skills :


•    Experience in cloud solutions architecture. Azure proficiency is a plus.
•    Experience with Call Recording, Routing, Reporting, IVR, CTI, Voice and Digital Contact Center Technologies
•    Experience with software development and architecture 
•    Experience with databases and API technologies 
•    Understanding of multi-region environments and global connectivity requirements
•    Understanding of security/compliance requirements


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at