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APS Senior Consultant

Date:  Jun 12, 2021

bangkok, 10, TH

Requisition ID:  29529

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Responsibilities

We are looking for Technical Delivery Lead /Senior Consultant to work with the professional services team for existing and upcoming Outbound projects.

  • Self-directed, making major contributions to teams 
  • When acting as Technical Team Lead takes responsibility for client satisfaction on project deliverables.
  • Ability to work independently with strong sense of ownership and commitment.
  • Strong leadership skill to provide guidance to the team.
  • Recognized as a subject matter expert within areas of expertise, and/or is certified in one or more technology areas. Capable of diagnosing and evaluating complex issues.
  • Work is performed with minimal direction and reviewed by senior management. Provides solutions to a diverse range of complex problems.
  • Offers a complete portfolio of software and services for contact center and unified communications
  • Owning the end-to-end solution design and architecture for implementation of large-scale complex enterprise communications systems 
  • Writing of Architecture documents and Technical Design documents, reviewing workbooks, reviewing test scenarios.
  • Responsible for end to end project delivery, Production rollouts, proof of concept and technical demos.
  • Ensures the interface and dependencies between infrastructure and application teams are validated.

About the Requirements

  • Excellent communication skills. 
  • Ability to work under high pressure.
  • Ability to write high quality technical documents. Lead review sessions with customer to obtain approval and signoff
  • Engineering in Telecommunications, Computer Science or related field
  • Experience in Outbound dialer / Avaya POM dialer specifically
  • 15+ years of experience in Avaya UC and CC products (CM, CMS, SM, AES etc.) including a minimum of 5+ years in Technical Lead role for Avaya POM dialer specifically.
  • Preferred hands on experience of Avaya Proactive Outreach Manager, Experience Portal, Orchestration Designer application (OD), customization 
  • Preferred Avaya PBX knowledge, knowledge of LINUX, Database and scripting knowledge
  • Supervise engineers and provide guidance
  • Collaborate with vendor and partners effectively


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).