Applications Specialist

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.

Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.

The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com.

ABOUT THE OPPORTUNITY

The Applications Specialist engages in presales, architecture, design, development, and the configuration of scalable solution engagements to address enterprise-wide opportunities for Avaya customers. To be successful in this role you must be a self-starting team player designing and driving collaborative solutions across all types of voice and digital communication channels. 

• Excellent English oral and written skills. 
• Up to 25% travel may be required occasionally. 
• Must be a United States Citizen. Ability to obtain federal security clearance preferred. 
• Provide Security consulting services to customers and Avaya team members. 
• Writing security deployments and reports. 
• Provide consultation, design, configuration and support of Avaya Unified Communication solutions for Avaya customers. 
• Work with Avaya project teams supporting Avaya customer Cloud and Premise deployments. 
• Collaborate closely with other team members in a virtual work environment. 
• Constantly updates technical knowledge and skills by attending in-house and/or external courses, reading manuals and accessing new applications. 
• Demonstrates problem-solving and lateral thinking as part of a team, or individually follows technical troubleshooting methodology. 
• Contributes to the development of company objectives and principles to achieves goals in creative and effective ways. 
• Shares new knowledge and lessons learned as training for other team members. 
• Mentor others as a technical subject matter expert. 
• Translates complex concepts and designs into simple to follow examples. 
   

ABOUT YOU

• Proven experience with Avaya Unified Communication Solutions and Security in complex technology systems. 
• Comfortable speaking/presenting content 
• Detail Oriented. 
• Time Management and Self-Management skills are expected. 
• Effective in a virtual working environment. 
• Able to work on multiple projects at a time 
• Present oneself in a professional manner at all times. 
• Avaya Communication Manager 
• Avaya Session and System Manager 
• Avaya Device Services 
• Avaya Media Services 
• Avaya Session Border Controller Enterprise 
• Avaya Gateways
• Avaya Call Center Elite
• VMware knowledge required 
• Experience with PKI
• RHEL system hardening and remediation
• Windows system hardening and remediation
• SIP protocol
• SAML/Oauth/LDAP protocols
• Troubleshooting issues, reviewing logs, etc...
• Familiar with automated vulnerability scanning and able to research finding
• Understanding of basic networking principles required
• Bash Shell, Python, Power scripting, and other 
• Requires a Bachelor's degree in either Information Technology, Industrial Engineering, Computer Science or a technical-related field or proven work-related experience.
   

COMPENSATION

The pay range for this opportunity is from $87,600 to $118,250 + performance-related bonus + benefits.

This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.

Experience

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 Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf). #LI-LD1