Territory Account Manager

Date:  Nov 25, 2019

Wallisellen, CH

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

About the Opportunity

There has never been a better and more exciting time to join Avaya. We are a recognised global market leader in delivering innovative, next-generation Customer Experience and Digital Transformation communications solutions, be they cloud, hybrid or traditional on-premise deployments, that empower our customers to be more agile, productive and efficient, enabling them to differentiate in the quality of service they can provide to their clients.


As part of the Swiss Sales Team, the Territory Account Manager has responsibility for all sales activity and pipeline development within their respective region. The TAM will focus on engaging existing Avaya accounts to ‘defend, grow and innovate’ across our large incumbent install base as well as being highly proactive in profiling, prospecting and winning new logo customer opportunities to drive sales growth, market share and brand awareness. Working collaboratively with internal ‘virtual teams’ and Avaya’s partner community is essential to success with excellent interpersonal, relationship building and presentation skills a must.

  • Proactively engages with existing Avaya customers to ensure on-going relationships are maintained, developed and we consistently drive innovation and business transformation.
  • Operates with ‘hunter’ mentality to identify, profile and develop new logo accounts within territory.
  • Manage and develop the growth of accounts (existing and new logo targets), demonstrating high sales activity and customer facetime.
  • Position the full value of Avaya’s market leading customer experience and digital transformation solutions with the ability to articulate how Avaya differentiate in the market place.
  • Always ensure a customer centric attitude, acting as Avaya brand ambassador to become trusted advisor within customer.
  • Drive demand-generation activities together with internal marketing and partner community to impact territory, win new business and growth presence/market share.
  • Strategic alignment, engagement and account planning with key partners to best drive and deliver sales growth within territory, working collaboratively with CAM’s and wider virtual-teams.
  • Demonstrate experience hitting target, managing complex sales cycles and ensuring customer and partner satisfaction.
  • Develop a wide network in every customer, with our key partners and within Avaya.
  • Solid, demonstrable experience within technology sales
  • Consistent track record of achieving and exceeding sales targets
  • Excellent communication skills with the ability to articulate key strategic messaging internally and externally
  • Innovative/strategic thinker
  • Adaptable to change, experience of working in a dynamic fast paced environment with ability to multi-task and prioritise
  • Eager and willing to learn and develop
  • Proficiency with IT systems including sales tools such as SalesForce.com
  • Fluent verbal and written German and English
Bachelor degree or equivalent experience

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf