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Sales Engineer III

Date:  May 17, 2022

Virtual office, SG

Requisition ID:  29654

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at

About the Opportunity

Operates as a customer-facing resource representing the Avaya cloud architecture posture throughout all phases of the sales cycle for cloud deals and provides cloud architecture consulting, technical and sales support, and leadership for major account opportunities.

About the Responsibilities

  • Accountable for assigned revenue target/quota related to Avaya cloud deals.
  • Consults with the customer or partner to discover issues and understand architecture requirements; translates needs into fit for purpose Avaya cloud architecture designs/solutions.
  • Applies knowledge of industry and product roadmaps and expertise with large enterprise cloud architectures and requirements to achieve trusted advisor status with account team and customer/partner.
  • Delivers in-depth Avaya cloud architecture presentations to senior-level customers, partners, and prospects.
  • Leads whiteboard discussions linked to specific customer/partner cloud architecture needs. Handles architecture aspects of cloud demos, trials, and proofs-of-concepts to customers, partners and prospects.
  • Leads knowledge transfer sessions to educate the field, customers, and partners with the latest Avaya cloud architecture posture. Responsible for maintaining deep expertise on Avaya cloud architecture posture.
  • Must maintain a strong understanding of the competitive marketplace and customer demand with respect to cloud architectures. Must maintain all relevant certifications.
  • Publishes white papers, design guides, and technical articles for internal or external use. Uses social media to communicate Avaya cloud architecture content. Participates regularly as lead speaker at internal, customer and partner events.

About the Requirements

  • 5+ years related experience. Affinity with Unified Communications or Contact Center solutions. Has experience with cloud architecture designs for large scale and complex (communication) systems, applications, customers, partners and implementations.
  • Experienced in selling and positioning of cloud architecture solutions in a high touch, large enterprise consultative selling environment.
  • Formal cloud architecture consulting and design experience is desirable.


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at