Solutions Consultant - Enterprise and Enterprise Transformation (ET)

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Information

Job Code: 00279690

Job Family: Sales

Job Function: Technical Operations

Short Description

Serves as technical lead and directs all technical sales activities for strategic customers or partners in assigned territory. Operates as a visionary leader, respected consultant, and trusted advisor to customers or partners. Leads the technical team in the development of formal technical account plans and proposals. Applies expert-level consultative solution selling skills to articulate end-to-end Avaya value at all levels. Develops and executes technical architectures and strategies to maximize Avaya’s opportunities within the customer or partner environment. Coordinates and delivers demos, trials, and proofs-of-concepts for large-scale, complex integrations to customers, partners and prospects. When supporting the channel, creates the appropriate infrastructure to support partner delivery of demos, trials, and proofs-of-concepts. Applies hands-on technical skills in beta and complex lab environments for customers or partners. When supporting the channel, authors roadmap adoption and enablement plans based on partner business plan requirements. Serves as liaison to Avaya to ensure relevant customer/partner feedback on product and process improvements is considered. Leads knowledge transfer sessions to educate customers and partners with the latest technical, industry and product knowledge. Actively mentors and coaches less-experienced Sales Engineers. Trains partner SEs to be force multipliers with their customer base. When supporting acquisition accounts, actively prospects, networks, and conducts research to identify and acquire new customers. Responsible for maintaining technical mastery across the stack and in multiple solution specializations. Serves as expert resource in the development of technical training and certifications. Partners with business unit teams to define market features and develop use cases; leads beta trials for strategic accounts or partners. Publishes white papers and design guides; regularly presents at internal, customer or partner seminars. This position is for internal promotion only. Mastery of the technologies and solutions supported by this role required, along with a demonstrated history of large enterprise architectures and implementations. Experience with very large scale and complex communication system architectures, applications, customers, partners and implementations preferred. Implementation and Operational background required.

Experience

Education

Preferred Certifications

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.