Services Success Sr Director

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Description

Avaya is on a mission to redefine the Customer Experience (CX) landscape. We are moving beyond the traditional contact center to a true connection center to power immersive, personalized, and AI-driven experiences for the world's largest financial institutions.

We are seeking a Services Success Sr Director to join our Channel Sales Leadership Team. This is not a maintenance role; it is a transformation role. You will bridge the gap between trusted, secure legacy infrastructure and the future of Agentic AI and Composable CX conversations. You will demonstrate how our "Innovation Without Disruption" strategy allows our customers to conduct their business without the risks of a "rip and replace" migration.

Your Mission

You will own the narrative and commercial strategy to drive new business with Emerging Channel Partners globally.

Trusted Executive Advisor & Commercial Architect

• Strategic Leadership: Lead discussions focused on integrations, co-selling, Return on Investment (ROI), and the commercial value for high-value partnerships
• Commercial Strategy: Develop successful transition strategies for customers migrating from legacy environments. You will build the roadmap for modern their CX partnerships while ensuring compliance that drives revenue.

• High-Impact Demonstrations: Partner with engineering to deliver compelling Product Demonstrations and Proof of Concepts (PoCs) that showcase integrations.
• Market Intelligence: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect). Effectively articulate Avaya’s superior differentiation

• Industry Sales Expertise:  SaaS/CCaaS/CX/UCaaS sales experience, with a strong preference for developing, growing and leading key partner alliance business
• Strategic Transformation: Proven history of managing strategic and emerging partners
• Executive Presence: Exceptional communication, presentation, and whiteboarding skills. You must have the ability to command a room and lead strategic, value-focused discussions with C-level audiences 
• Performance: A demonstrated history of hitting and exceeding sales targets 
• Travel: Ability to travel globally as required to achieve sales plans.
• Education: Undergraduate / Graduate Degree or equivalent experience
• Location: Can be worked from any major city with easy airport access

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Experience

Education

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.