Services Success Manager II

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Information

Job Code: 300018

Job Family: Sales

Job Function: Field

Short Description

Drives post-sales product and solution adoption for assigned territories/accounts.  Identifies expansion and renewal opportunities.  Provides basic technical support to ensure customer satisfaction. Drives a consistent cadence of customer coverage activities designed to increase likelihood of renewals. Closes, expands, and renews opportunities that do not require field sales resource involvement. May collaborate with an account manager to uncover expand opportunities. Sets up quarterly account reviews to review accounts, answer questions, and offer guidance. Monitors and tracks usage to identify areas for improvement.  Contacts appropriate resources when needed to maximize efficiency when assisting customers. 

Experience

Education

Preferred Certifications

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.