Sales Engineer III

Date: Jun 9, 2025

Location:

Virtual, US

Requisition ID: 37208

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Information

Job Code: 00279689

Job Family: Sales

Job Function: Technical Operations

Short Description

Serves as technical lead and directs all technical sales activities for customers or partners in assigned territory or accounts. When supporting the channel, aligns technical resources to support customer engagement with partners. Leads the technical team in the development of formal technical account plans and proposals. Applies consultative solution selling skills to conduct discovery activities, translate needs into complex technical solutions, articulate unique value and drive sales to technical closure for assigned opportunities. Delivers demos, trials, proofs-of-concepts and post-sales diagnostic support, or creates the appropriate infrastructure for demos, trials, and proofs-of-concepts to be delivered by partners. When supporting the channel, authors roadmap adoption and enablement plans based on partner business plan requirements. Serves as liaison to Avaya to ensure relevant customer/partner feedback on product and process improvements is considered. Leads knowledge transfer sessions to educate customers and partners with the latest technical, industry and product knowledge. Trains partner SEs to be force multipliers with their customer base. When supporting acquisition accounts, actively prospects, networks, and conducts research to identify and acquire new customers. Responsible for maintaining deep technical expertise across multiple products and solutions and in at least one solution specialization. In-depth experience in the solutions supported by this role preferred; experience with large scale or complex communication system architectures, customers, partners and implementations preferred. Implementation and Operational background required.

Experience

5 - 8 Years of Experience

Education

Bachelor degree or equivalent experience in Computer Science or Electrical Engineering

Preferred Certifications

Must maintain all relevant certifications

Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).