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Named Account Manager (UK) (Remote)

Date:  Jun 3, 2022

Virtual Office, UKM, GB

Requisition ID:  31650

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at



Avaya is seeking an experienced Named Account Manager with responsibility for all sales activity and pipeline development within a defined enterprise vertical / territory segment. They will focus on engaging existing Avaya accounts to ‘defend, grow and innovate’ across our large incumbent install base as well as being highly proactive in profiling, prospecting, and winning new logo customer opportunities to drive sales growth, market share and brand awareness. Working collaboratively with internal ‘virtual teams’ and Avaya’s partner community is essential to success with excellent interpersonal, relationship building and presentation skills a must.



The purpose of the Named Account Manager is to grow revenue and develop new revenue streams.  You will lead virtual teams coordinating resource across the business and in partnership with channels & alliances to create and successfully execute strategic account plans which grow revenue, acquire net new logos, and ensure the highest levels of customer satisfaction.  
The main and critical success measurement for this role is to achieve annual assigned quota in product solutions, professional services, and recurring revenue, which can be sold as either on premise, hybrid, or cloud.
-    To sell the portfolio of Avaya products to end-user customers in assigned accounts
-    Maintains full accountability for assigned accounts and serves as customer's trusted advisor and advocate, maintaining a high level of customer satisfaction and protecting the interests of both the customer and Avaya
-    Maximizes opportunities by driving the customer planning process, leading virtual account teams in building strategies that deliver balanced growth, continued account penetration, and customer satisfaction, and developing forecasts based on short- and longer-term growth
-    Maintains long term strategic partnerships at the executive level by ensuring that key executives clearly understand how Avaya solutions meet their business needs
-    Serves as key client contact for all customers and introduces specialists and/or Partners based on strategic sales activities
-    Conduct short- and long-term strategic account planning to enhance the quality of the sales pipeline, accelerate and maximize revenue generation and, as a trusted advisor, improve the customer buying experience
-    Demonstratable track record of success in new business selling
-    Proven experience in complex consultative sales cycles
-    Forecast accuracy and CRM data management
-    Build strong relationships with channel & alliance partners, and execute joint sales campaigns.


 5 years of experience in Enterprise Sales preferably Cloud or UC/CC products
•    Have worked successfully in a multi-cultural team.
•    Be available to travel for business purposes across the UK






5 - 8 Years of Experience


Bachelor degree or equivalent experience
Master Degree is preferred


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at