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Cloud Enterprise Architect

Date:  Dec 28, 2021

Virtual Office, ENG, GB

Requisition ID:  30965

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Responsibilities

  • Technical lead role on a project with the ability to work with and guide customer and cross-functional internal/partner teams for Cloud Architecture, Design and Project planning
  • Acts as an independent Avaya Architect and Design Lead in support of architecture designs to be consumed for global deployments of Avaya Unified Communications (UC) and Contact Center (CC) solutions.
  • Individual contributor that architects, designs, and documents Avaya CC and UC solutions
    • Solution/Application Overview and high-level call flow drawings
    • Low-level design for all Avaya Aura solution components that includes (but not limited to) Session Manager (SM) and Communication Manager (CM) trunking, dial patterns, adaptations, network region, IP workbooks, etc.
  • Technical oversight for development, implementation, troubleshooting and migration of Avaya CC and UC solutions.
  • 3+ years of proven industry experience working with Avaya solutions at architecture, design, configuration and implementation.
  • Ability to work independently and in the team environments as well as with discipline in a remote/home working environment.
  • Willingness to travel based on project needs
  • Ability to work on multiple projects at Avaya’s direction

About the Requirements

Technical Skills:

  • Strong Avaya Contact Center experience is a must at solution level spanning multiple Avaya products including ability to gather customer requirements and understanding of Avaya Experience Portal and Genesys call flows
  • Strong SIP session management and SIP Trunking routing and endpoints protocol experience
  • Knowledge with Avaya Aura solution stack including Communication Manager, Session Manager, System Manager and ASBCE, AES, CC Elite/Vectoring
  • Prefer experience with Cloud Solutions including Google (GCP/GCVE) Amazon AWS or Microsoft Azure.
  • Prefer experience with other third-party non-Avaya adjuncts – CRM, Call Recording, Workforce Optimization, AI solutions and others.
  • Prefer experience with Security Architecture and Design – signaling and media encryption
  • Proficient in Microsoft Visio and Microsoft Office (Word, Excel, Power Point)
  • Create architecture design artifacts for the solution – Power Point high level architecture and vision, technical visio drawings, configuration details /test plans in Excel and detailed descriptions in Microsoft Word.


  • B.S. or M.S or like experience in one or more of the following areas - Telecommunication Networks, Computer Science, Electrical Engineering, Information Systems

Job Location:

  • Virtual office


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).