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Enterprise Cloud Deal Architect


Frankfurt, RP, DE

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

About the Opportunity

Join Avaya and become an Avaya Enterprise Cloud Deal Architect to participate in the fastest growing sector in the IT Industry!


Clients are seeking ways to improve their customer experience with sophisticated new capabilities, but also reduce complexities and costs by transforming their operational and financial business models. Enterprises of all sizes are exploring the flexible, frictionless infrastructure that a private, public, or hybrid cloud promises. To help businesses achieve easier communications—and thereby better business results—Avaya is extending the benefits of the cloud to provide next-generation cloud solutions. Avaya’s Cloud and Managed Services Solutions allow Customers to choose a private, public, or hybrid cloud model to support discrete services or holistic solutions.  They enable our customers to evolve, augment, federate and simplify via cloud communication and collaboration applications for Unified Communications, Video Collaboration and Contact Centers.


As one of Avaya’s Enterprise Cloud Deal Architects you will develop the ideal solution for our clients, by providing in-depth business and technology expertise with the ability to completely understand a customer’s business challenges and IT and Communications environment in order to identify potential opportunities and develop a business case to position value added Cloud & Managed Services as part of a customer’s broader business and technology strategy to allow their businesses to flourish.


Activities & Accountabilities:


Reporting to the Global or Regional Lead for Cloud Solution Support, the OneCloud Deal Architect supports the sales efforts of the Cloud Sales Specialists. This includes the identification, qualification, and development of cloud or managed services solutions, which consist of pricing, contractual framework, proposals, technical and financial expertise and assessment, and financial modeling in support of primarily large and complex deals:

  • Supports the Sales Teams by solutioning large and complex Cloud opportunities globally
  • Engages in senior level Customer meetings to discuss Customer’s business issues and explores how Avaya’s Cloud and Managed Services offering can help address and resolve these issues
  • Assists sales teams in qualifying and aligning on opportunity fit and recommending/choosing optimal solution and financial model and contractual framework
  • Works with internal teams and 3rd parties to gather custom costs, agreements to perform scope, and gain approvals of stakeholder organizations
  • Evaluates product architecture for fit with Managed Services and provides technical guidance
  • Reviews solutions internally and with sales
  • Discusses capability or explaining offer to clients or sales
  • Writes and elitist custom Statement of Work documents
  • Reviews and edits custom financial pro formas
  • Provides inputs and recommendations of best practice for structuring and solutioning large complex cloud deals to improve financial KPI’s and deal cycle time

About the Individual

Experience, Skills & Qualifications:


  • Substantial experience in managed services and technical sales support
  • Avaya Product or general technical knowledge and experience that are equivalent. This is a technically oriented role but not purely technical.
  • The individual must be extremely well organized and able to handle multiple engagements simultaneously.
  • Generally analytical and detail-oriented people are better suited to this role. 
  • Deep knowledge of: cloud/hosting services and business models; managed services; outsourcing: infrastructure, operations and applications; staff augmentation.
  • Bachelor’s Degree or equivalent


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf