Customer Engineer (Sales)

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Description

The Customer Engineer (Sales) plays a critical role in designing and selling cloud solutions that solve customer challenges and drive strategic business outcomes. This role engages customers through a use case–driven, results-oriented approach, positioning solutions that achieve immediate success while paving the way for future innovation. 

 

As a trusted technical advisor, the Customer Engineer architects cloud solutions aligned with customer needs and strategic objectives, while serving as a key internal advocate for the Voice of the Customer. By collaborating closely with product and engineering teams, the Customer Engineer provides insights that directly influence solution strategy and shape future innovation. 

 

Qualifications: 

 

• 5-7 years of experience in a technical sales engineering role, with a strong emphasis on cloud and SaaS solutions. 

 

• Proficiency in building or modifying demo applications or technical prototypes. 

 

• Hands-on experience with SaaS platforms, APIs, and cloud-native architectures. 

 

• Deep knowledge of AI and automation technologies, including LLMs, Generative AI, and agentic systems. 

 

• Proven success in consultative, use case–driven solution selling to both technical and non-technical customer stakeholders 

 

• Exceptional communication, storytelling, analytical, and relationship-building skills. 

 

• Understanding of SaaS security practices, certifications, data privacy and access controls. 

 

• Willingness to travel as required based on customer and business needs. 

 

Success in this role demands deep expertise in cloud technologies, technical sales, and customer engagement, along with the ability to anticipate evolving business challenges. The ideal candidate will actively listen to customers, engage thoughtfully, and design solutions that drive meaningful business impact.  #LI-CS1 #LI-Remote

 

The pay range for this opportunity is from $168,500 to $210,600 + performance-related bonus + benefits

 

This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies.

 

Experience

Education

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).