Contract Negotiation Sr Manager

Date:  Sep 8, 2023

Virtual, GB

Requisition ID:  35567

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at

About the Opportunity

Avaya has an exciting opportunity for an enthusiastic, highly motivated, commercially focused and experienced individual to join its Global Commercial Contracts team in EMEA & APAC. You will support Avaya’s business mainly in UK&I and sometimes other EMEA & APAC countries. Your main responsibility will be using your excellent negotiation skills to support our sales teams to close non-standard deals with:
•    our direct customers, negotiating both cloud and ‘on-prem’ agreements; 
•    our channel partners, including distribution, reseller and agency agreements; and
•    service providers and systems integrators.

You will become part of our collaborative Global Commercial Contracts, EMEA & APAC team that supports our sales and delivery teams across the region. You will work closely with our attorneys, other contract negotiators, channel organization, sales teams, finance, and the various business units in EMEA & APAC and globally to provide commercially astute, risk aware support to our channel partners and customers. 

In this role you will be reporting to the Contract Management Director, EMEA & APAC. It would be beneficial for you to be primarily based in Guildford, UK, however this is a role that allows some flexibility in terms of location.

About the Responsibilities

•    Become an integral part of the sales team throughout the full sales cycle for specific deals including:
o    providing input to the commercial sales strategy;
o    responding to RFPs/ITTs;
o    reviewing non-standard contractual and other documentation that binds Avaya;
o    performing risk assessments and developing recommendations with sales and delivery teams to manage or mitigate identified risks; 
o    identifying flow-through terms to or from our supply chain; and
o    managing contract negotiations and escalations, 
all while ensuring adherence to company policies or seeking approvals to deviate where appropriate. 
•    Effectively manage cross-functional internal teams to drive negotiations to closure. 
•    Serve as a "trusted advisor" to our internal business clients.
•    Escalate extraordinary risks and issues to the Contract Management Director and/or relevant business unit as appropriate for resolution and support.
•    Advise sales and delivery teams, as well as senior management, using your extensive contract knowledge, commercial acumen, knowledge of the requirement for compliance with applicable laws and regulations, awareness of company policies and financial strategies, and the customer’s requirements.
•    Participate in executive briefings and deal reviews. 
•    Proactively anticipate the business’s needs and recommend simple solutions to complex problems. 
•    Support global and local initiatives to improve processes, templates, and job aids.

About You

To be successful, you will:
•    Have the experience to jump straight in, build relationships and add value from day one.
•    Be enthusiastic, pro-active and willing to get ‘stuck in’ to resolve problems.
•    Be a collaborative team player.
•    Have a UK law or business degree, or equivalent degree or experience.
•    Be fluent in English - other European languages are a plus with German language being highly beneficial.
•    Have a minimum 7-10 years of relevant experience with a technology company in a commercial, contracting or legal role. 
•    Have experience negotiating Cloud and Software as a Service deals, as well as knowledge of traditional software licensing and services contracts.
•    Demonstrate experience and skills in supporting large and/or strategic negotiations including project management. 
•    Have proven skills in drafting commercial transactions. 
•    Be an excellent negotiator with strong influencing skills that can plan, manage and conduct negotiations on a non-confrontational, win-win basis. 
•    Have strong business acumen. 
•    Be able to manage and prioritize a demanding workload. 
•    Have excellent written and verbal communication skills, and inter-personal skills. 
•    Have a track record of excellence in past employment and academics.

We are looking for a self-starter with an enthusiasm for new challenges, who thrives in a fast-paced environment that places a strong premium on integrity, excellence, simplicity and teamwork. 


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at