Avaya Solution Architect

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Information

Job Code: 00178893

Job Family: Professional Consulting

Job Function: APS Management

Job Description

An Avaya Solutions Architect is a senior technology expert responsible for designing, implementing, and managing complex Avaya-based communication and contact center solutions that align with specific business objectives. This role requires a blend of deep technical expertise in Avaya products and strong business and interpersonal skills to bridge the gap between technical teams and non-technical stakeholders. 

Key responsibilities include:

• Requirement Analysis: Collaborating with business stakeholders to gather, analyze, and translate business objectives and needs into detailed technical specifications and architecture designs.
• Solution Design & Architecture: Leading the end-to-end design of scalable, secure, and reliable technical solutions, including system integration, high-level software design, and defining integration patterns with third-party applications (AI, API’s, CRM and databases)
• Implementation Oversight & Leadership: Providing technical leadership and guidance to implementation/development teams (including software engineers, developers, and project managers) throughout the project lifecycle to ensure the solution adheres to the designed architecture and best practices.
• Technical Expertise & Troubleshooting: Acting as a top-level technical expert for complex system design or operational performance issues, identifying root causes, and devising effective solutions.
• Documentation & Communication: Creating comprehensive documentation, including architectural diagrams, technical specifications, and statements of work (SOWs). Communicating complex technical concepts clearly to diverse audiences, from C-level executives to end-users.
• Risk Management & Compliance: Identifying potential project and technical risks, ensuring solutions comply with security policies, regulatory requirements (e.g., PCI-DSS, HIPAA), and industry standards.
• Technology Evaluation: Assessing and recommending technologies, tools, and frameworks, and staying updated on industry trends and emerging technologies, such as AI and cloud communications (UCaaS/CCaaS). 

Key Skills & Qualifications

• Technical Proficiency: Deep expertise in Avaya UC (Aura, Communication Manager, Session Manager, etc.) and CC solutions (Elite, Oceana, Workspaces, AEP, etc.), along with a strong understanding of AI, SIP, VoIP, network protocols,
• Experience: Typically requires a minimum of 5-10 years of experience in software development, architecture, or unified communications solution design and implementation.
• Education: A Bachelor's degree in Computer Science, Telecommunications, Electrical Engineering, or a related field is generally required.
• Certifications: Relevant certifications such as Avaya Certified Solutions Architect (ACSA), Avaya Certified Implementation Specialist (ACIS), Avaya Certified Support Specialist (ACSS), or other certifications in cloud platforms (AWS, Azure) and architectural frameworks (TOGAF) are often preferred.
• Soft Skills: Strong analytical, problem-solving, leadership, and communication skills are essential for collaborating with cross-functional teams and managing stakeholder expectations. 

Location and Work Environment

This position offers the flexibility of a remote work arrangement. Alternatively, candidates may opt to work from a company office location, provided local office space and resources are available.

The role is pivotal in bridging the gap between business needs and technical execution, ensuring that the technology solutions provided are effective, cost-efficient, and drive business success.

The pay range for this opportunity is from $120,200 to $161,685 + performance-related bonus + benefits.  This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies.

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.