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Inside Channel Account Manager II


Toronto, ON, CA

Requisition ID:  26935
About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Job ID 26935

Job Duties and Responsibilities

Primary responsibility is consistent achievement of monthly/quarterly/annual revenue through development and management of assigned partners while additionally adding new partners to reach revenue goals.  This translates to the following specific responsibilities:


  • Consistently achieve or exceed assigned quota
  • Lead/Participate/Create training of partners
  • Develop strong relationships with key partner executive contacts to assure commitment and mind share for Avaya; develop strong relationships with partner sales teams to establish Avaya as the preferred vendor for UCaaS solutions to increase proposal activity/pipeline build.
  • Develop expert ability to demonstrate the Avaya solutions and value proposition to executives and decision influencers; deliver Web based presentations to partners and end users
  • Preparations of forecasts for channel partners; maintain consistent track record forecast accuracy of +/- 10%
  • Must be able to work as a team
  • Exercise good judgement and discretionary decision authority to take advantage of opportunities to drive overachievement of business goals and objectives
  • Develop and improve partners knowledge of Avaya solutions and working with Avaya
  • Manage partners to align with the Avaya Edge partner program
  • Minimum 20 hours talk time per week; some travel required.  Typically 2 weeks/quarter
  • 5-8 years of demonstrated success achieving/exceeding sales objectives
  • 3+ years channel sales experience, direct sales experience desirable
  • Successful track record selling UCaaS and UC
  • Outstanding presentation, discovery and opportunity management skills including excellent written and oral communications skills
  • Demonstrated ability to build credibility & clearly articulate a value proposition; strong relationship building skills and networking experience
  • Able to multi-task activities with shifting priorities; Self-Motivated, Goal oriented and strong time management skills
  • Highly proficient computer skills including Office 365, MS Office tools & SFDC
2 - 5 Years of experience
Bachelor degree or equivalent experience
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).