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Technical Support Engineer


Tokyo, 13, JP

Requisition ID:  27262
About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

About the Role

Main Responsibilties

  • Technical Support in Avaya products and solution for Contact Centers and Unified Communications.
  • Installing, configuring and deploying the server products to various types of infrastructure, as customer on premise, private cloud, or public cloud.
  • Providing post sales technical support as troubleshooting on site and remotely, analyzing logs, etc.
  • Attending meeting with customers
  • Conducting system verification tests at LAB
  • Escalating issues to engineering team worldwide 


  • Customer facing technical experience as technical support, customer success engineering, sales engineering, etc.
  • Technical experience and skill in server-side technologies for the following area; UNIX/Linux operating systems
  • Network infrastructure configuration, administration, and troubleshooting
  • Native Japanese language; English communication skills for reading and writing
  • BS in technical field or equivalent technical experience

What is nice to have

  • Knowledge of Avaya systems
  • Cloud technology such as VMWare, AWS
  • Analyzing packets using Wireshark
  • Scripting/Programming experience on UNIX/Linux environment

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).