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IT Operations Analyst III

Date:  Nov 4, 2021

Thornton, CO, US

Requisition ID:  31229


Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.


The IT Network Team is responsible for Avaya’s global network and network security infrastructures, including architecture, design, implementation and operations support. In addition to being responsible for Avaya’s enterprise network infrastructure, the Network Team is also responsible for Avaya’s OneCloud infrastructure that supports Avaya’s Unified Communication and Contact Center cloud customers.

To be successful in this role you will be working with other engineers and architects in IT and other Avaya business units such as R&D and Product Management.


  • Implement and support Avaya’s network and security infrastructure including LAN, WAN, firewalls, load balancers, data center fabric, Internet routing and public cloud connectivity.
  • Research and evaluate new products, services and technologies that could help improve performance, availability, manageability and user experience.
  • Propose and update network architecture changes
  • Develop and document network standards and best practices
  • Be part of a team that provides 7x24 on call coverage to support Avaya’s services
  • May involve working directly with customers on network designs, implementation and troubleshooting




  • Expertise in IP network (routing & switching, network protocols, SDWAN, SDN, data center networks, load balancers, DNS)
  • Experience in troubleshooting complex network and application problems, including competency in packet analysis
  • Windows and Unix/Linux systems administration experience desired
  • Familiarity with virtual machines. Hands-on experience with VMware a plus
  • Perl, TCL or Python scripting and automation experience desired



  • Bachelor’s degree in computer science or related field desired
  • Cisco CCNP or CCIE certification in routing and switching desired
  • CISSP or other security related certification a plus


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf

Nearest Major Market: Denver