About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com

Description

Serve as a subject matter expert of AI / machine learning to the team members and the rest of Avaya

Translate and prioritize customer requirements into specific product requirements

Create our AI / machine learning solution strategy and design with the leadership members

Coordinate with the program manager and the rest of the team members

Analyze results of A/B testing to drive iteration and improvement of our product

Participates in agile activities, including daily standup, sprint planning, and sprint review meetings

Maintain documentation of our strategy, design and a high level of communication throughout the implementation process

Manage the priority of issues within projects and the priority of projects as a whole

Qualifications

M.S. in computer science, mathematics, statistics, or a closely related discipline

Extensive working experience AI / machine learning related solution in customer engagement industry

Extensive experience with programming (Python, R, and Java)

General familiarity with IP-PBX, IVR, and CRM solutions

Personable with excellent English verbal and written communication and interpersonal skills

Experience with Jira (Agile/Scrum) and Confluence

Experience with cloud software platforms

Demonstrated aptitude for learning new concepts and capacity for self-teaching

A positive, optimistic attitude

Dependable, proactive and very organized

Experience

7 - 10 Years of Experience

People Management Experience

Footer

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.  *li-post