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APS Senior Consultant - End to End Testing Lead

Date:  Sep 8, 2021

Thornton, CO, US

Requisition ID:  31168


Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.


The APS Sr. Consultant – End to End Testing Lead has the overall responsibility of developing testing strategy and plans with our client, cross-service teams and third-party partners. The APS Sr. Consultant – End to End Testing Lead position requires a deep understanding and extensive experience with Avaya architecture, design, implementation and testing in support of architecture designs to be consumed for global deployments. It's a constantly evolving field, and the job requires someone who can stay on top of the latest trends and technologies.






  • Acts as an independent Avaya End to End (E2E) Testing Lead in support of lead critical testing services to be consumed for global deployments of Avaya Unified Communications (UC), Avaya Contact Center (CC) and Avaya OneCloud Private solutions.
  • Overall E2E Test Lead for the Solution; Engages early in Project; Aligns closes with Internal Delivery Team and Client
  • Responsible for ensuring End to End solution quality.
  • Partners with Enterprise Architect to understand system architecture and define testing strategy to ensure all components work together as a whole and meets customer requirements.
  • Identifies system dependencies for E2E testing execution.
  • Interfaces with the customer during E2E UAT phase and works with SMEs on issue resolution
  • Reviews UAT test results and ensures correct issue classification
  • Leads Quality Assurance team providing technical expertise and leadership throughout E2E test execution and planning.
  • Conducts Test case reviews
  • Identifies automation opportunities and develops automation test framework.
  • Lead Test role works closely with the Client and Internal Delivery Teams to properly test/validate the solution in the following areas:
    • Application-level unit testing (Includes Avaya and any 3rd Party that is part of the solution)
    • Integration testing
    • HA/failover testing
    • DR failover testing
    • Facilitation and Full Support of Customer UAT Testing
  • Technical oversight for testing and any other troubleshooting for any failed tests of Avaya CC and UC solutions.
  • Team Test lead role on a project with the ability to guide customer and cross-functional internal/partner teams for any associated critical testing.
  • Willingness to travel based on project needs
  • Ability to work on multiple projects at Avaya’s direction



  • 5+ years of proven industry experience working with Avaya solutions at architecture, design, configuration, testing, and implementation.
  • Ability to work independently and in the team environments as well as with discipline in a remote/home working environment.



  • Strong Avaya CC experience at solution level spanning multiple Avaya products.
  • Strong Avaya Oceana, Analytics and POM expertise required from a design, implementation/configuration perspective.
  • Integration of Avaya systems with other third-party non-Avaya adjuncts – CRM, Call Recording, Workforce Optimization, AI solutions and others.
  • Strong SIP session management and SIP protocol experience
  • Security Architecture and Design – signaling and media encryption
  • Proficient in Microsoft Visio and Microsoft Office (Word, Excel, Power Point)
  • Create architecture design artifacts for the solution – Power Point high level architecture and vision, technical visio drawings, configuration details /test plans in Excel and detailed descriptions in Microsoft Word.
  • Experience with market leading public Cloud solutions (AWS, Google, Azure) is a plus.
  • Experience with core data networking and network management knowledge is a plus.
  • Experience with cloud automation, cloud design patterns and microservices is a plus.
  • Excellent written and oral communication skills are essential.
  • Working in a fast-paced geographically dispersed organization, ability to collaborate with remote teams is a must.



  • Full-time position; Virtual/Remote Worker; Willingness to travel based on project needs



  • B.S. or M.S or like experience in one or more of the following areas - Telecommunication Networks, Computer Science, Electrical Engineering, Information Systems


5 - 8 Years of Experience


Bachelor degree or equivalent experience


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf

Nearest Major Market: Denver