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APS Managing Principal - End to End Practice Leader

Date:  Jan 2, 2022

Remote, IL, US

Requisition ID:  31169


Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.


The APS Managing Principal - End to End Testing Practice Leader has the overall responsibility of establishing and overall ownership of a new End to End Testing Practice within Avaya Professional Services. The new testing practice defines testing strategy and plans with our client, cross-service teams and third-party partners for Avaya UC, CC and Cloud-based projects... The APS Practice Leader position requires a deep understanding and extensive experience with Avaya architecture, design, implementation and testing in support of architecture designs to be consumed for global deployments. It's a constantly evolving field, and the job requires someone who can stay on top of the latest trends and technologies.






  • Manages/Coaches and oversees Testing Consulting Leads and Test Engineers with strategic initiatives in addition to the guidance and mentoring of team members in the successful support of their responsibilities.
  • This position is the second level field management position.
  • Manages all aspects of service delivery for a defined function or geography.
  • Responsible for hiring, developing, deploying and retaining highly skilled engineers and consultants within the new testing practice and responsibilities.
  • Ensures revenue growth and profit performance of the operation at the direction of senior management.
  • Anticipates and identifies complex business needs and recommends solutions to complex problems. Work is performed with minimal direction and reviewed by senior management.
  • Coaches/Mentors the testing team members in support of lead critical testing services to be consumed for global deployments of Avaya Unified Communications (UC), Avaya Contact Center (CC) and Avaya OneCloud Private solutions.
  • Establishes/maintains relationship with third-party vendors as it related to testing/validation services.
  • Develops process and methodology for E2E Solution Testing
  • Identifies automation opportunities and develops automation test framework by working with the testing team.
  • Willingness to travel based on project needs



  • Typically requires 7 - 10 years of experience and a Bachelor's degree or equivalent experience.
  • VO Authorized Job: Yes



  • Coaching/Management & Consultative Skills
  • Strong Avaya CC experience at solution level spanning multiple Avaya products.
  • Strong Avaya Oceana, Analytics and POM expertise required from a design, implementation/configuration perspective.
  • Integration of Avaya systems with other third-party non-Avaya adjuncts – CRM, Call Recording, Workforce Optimization, AI solutions and others.
  • Security Architecture and Design – signaling and media encryption
  • Proficient in Microsoft Visio and Microsoft Office (Word, Excel, Power Point)
  • Create architecture design artifacts for the solution – Power Point high level architecture and vision, technical visio drawings, configuration details /test plans in Excel and detailed descriptions in Microsoft Word.
  • Experience with market leading public Cloud solutions (AWS, Google, Azure) is a plus.
  • Experience with core data networking and network management knowledge is a plus.
  • Experience with cloud automation, cloud design patterns and microservices is a plus.
  • Excellent written and oral communication skills are essential.
  • Working in a fast-paced geographically dispersed organization, ability to collaborate with remote teams is a must.



  • Full-time position; Virtual/Remote Worker; Willingness to travel based on project needs



  • B.S. or M.S or like experience in one or more of the following areas - Telecommunication Networks, Computer Science, Electrical Engineering, Information Systems


   (Colorado only*) Minimum salary of $125,000.00 + bonus + benefits.

    Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.


7 - 10 Years of Experience


Bachelor degree or equivalent experience


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf