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Technical Delivery Lead

Date:  Jun 15, 2022
Location: 

Singapore, 01, SG

Requisition ID:  31900

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Opportunity

  • Acts as a liaison between the company and assigned customers of which there are contractual obligations in place for value added services for a specific length of time. Responsible for the delivery of quality services via cross-functions and third-party teams inside and outside of the company.  
  • Self-directed, making major contributions to teams, when acting as Technical Delivery Lead takes responsibility for client satisfaction on project deliverables.
  • Ability to work independently with strong sense of ownership and commitment towards the completion of the solution delivery.
  • Possess strong leadership skill to provide guidance to the team. Recognized as a subject matter expert within areas of expertise, and/or is certified in one or more technology areas. Capable of diagnosing and evaluating complex issues.
  • Work is performed with minimal direction and reviewed by senior management. Provides solutions to a diverse range of complex problems. Offers a complete portfolio of software and services for contact center and unified communications. 

About the Responsibilities

  • Maintain and support the governance and framework developed for Cloud migrations. Responsible for end-to-end project delivery, Production rollouts, proof of concept and technical demos . Ensure the interface and dependencies between infrastructure and application teams are validated.
  •  Drive the Cloud onboarding process and assist the business in prioritizing deployments, Drive visibility into the communication channel from engineers to executives, collaborate with cross functional teams and drive teams on task delivery.
  • Lead initiatives for setting up cloud architecture & technology strategies, standards, governance, and best practices for the whole organization. Architect & Design solutions for cloud (e.g., AWS, Azure) which are optimal, secure, efficient, scalable, resilient, and reliable, and at the same time are compliant with EY cloud standards and policies. Owning the end-to-end solution design and architecture for implementation of large-scale complex enterprise communications systems. Writing of Architecture documents and Technical Design documents, reviewing workbooks and test scenarios.

About the Requirements

  • Experience in Cloud based Unified Communication, Contact Center technology and collaboration platforms. Ability to write high quality technical documents. Lead service review sessions with customer to obtain approval and signoff.
  • Engineering degree in Telecommunications, Computer Science, or related field with 10+ years’ experience as telephony consultant in telecommunications industry including a minimum of 5+ years in technical Delivery Lead role for UC/ CC enterprise solutions.  
  • Preferred hands-on experience of Unified communication (CM, CTI, SMGR, SM, AES, Breeze, Session Border Controller), Collaboration (Audio/Video conferencing), Multichannel (email, webchat, SMS, chatbot, Social media), WebRTC and Contact Center Technology (Avaya IX contact Center, CMS, Experience portal, Proactive Outreach Manager and Avaya Oceana Solution), A strong team player, comfortable with working collaboratively, virtually, and independently. Excellent communication and interpersonal relationship skills – able to effectively manage technical discussions and  and influence all levels of management to come to decision making and present back with customers.
  • Ability to work in a multi-cultural environment. Ability to learn quickly and work under pressure to meet tight deadlines, managing multiple priorities effectively with solid analytical capabilities.  Supervise engineers and provide guidance, Collaborate with vendors and partners effectively.

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

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