Strategic Account Manager | Singapore

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.

Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.

The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com.

Short Description

We are seeking a dynamic and motivated Strategic Sales Account Manager to join our team in Singapore. The ideal candidate will expertly engage with customers, exploring their situations and needs, and probing underlying issues that suggest broader solutions. You will maintain full accountability and ownership of revenue growth and accounts within your assigned territory.

 

Key Responsibilities:

 

 

• Customer Engagement: Expertly engage with customers to understand their needs and identify broader solutions.
• Revenue Growth: Maintain full accountability for revenue growth and account management within the assigned territory.
• Sales Activities: Maximize sales activities and achieve quotas by building deep Partner relationships, cross selling and upselling
• Partner Engagement: Drive overall Partner engagement and strategy in collaboration with the Channel Account Manager (CAM).
• Demand Generation: Operate as a demand generator, driving demand through creative campaigns and social media.
• Market Expansion: Grow the addressable market by identifying key accounts and mapping capabilities of existing Partners to target areas.
• Collaboration: Collaborate with multiple internal and external stakeholders to drive results

 

Qualifications:

 

• 5+ years of tech field sales with strong preference for prior CX, CCaaS or UCaaS 
• Proven ability to cross-sell and upsell within a list of existing accounts and develop new opportunities through Partners
• Territory Management
• Experience selling a full portfolio of solutions
• Education: University degree or equivalent experience

Core Attributes:

 

• Blend of experience in direct and channel sales.
• History of successful lead of strategic engagements
• Ability to build and maintain strong Partner relationships.

 

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).