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Professional Services Sales Manager

Date:  Nov 12, 2021

Singapore, 01, SG

Requisition ID:  31041

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Responsibilities

  • Based in Singapore, selling Professional Services across ASEAN region.
  • Interpersonal skills to work with a wide variety of people each day, build business, relationships and network by identifying and selling prospects.
  • Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
  • Sells Solution by establishing contact and developing relationships with prospects; recommending solutions.
  • Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
  • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.
  • Giving demonstrations and presentations to help clients discover and understand products/services
  • Negotiating contracts, terms and conditions
  • Preparing tenders, proposals and quotations
  • Reviewing cost and sales performance
  • Ensuring that sales targets are met

About the Requirements

Qualifications / Skills:

  • Confidence and strong self-assuredness to succeed in cold-calling customers and making a sale
  • Communication skills, especially persuasion, to clearly convey the benefits of a product/application to potential customers
  • Strong presentation and negotiation skills
  • Motivation for Sales
  • Avaya contact center solution knowledge
  • API and DevOps knowledge
  • Cloud and AI knowledge
  • Developer/Architect background preferred

Education and Experience requirements:

  • Bachelor’s or master’s degree with a concentration in Technical/streams/Computer science, IT sales, or business administration preferred
  • At least five (5) years of industry sales/pre-sales experience.
  • Cloud certifications (Azure/AWS/Google).
  • Knowledge of DevOps and advance technologies like AI/ML.
  • Cloud services sales experience preferred.


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).