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Named Account Manager

Date:  Oct 14, 2021

Singapore, 01, SG

Requisition ID:  29857

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Opportunity

As part of Sales Team, the Named Account Manager has responsibility for all sales activity and pipeline development within the assigned customer segment. The role will focus on engaging existing Avaya accounts to ‘defend, grow and innovate’ across our large incumbent install base as well as being highly proactive in profiling, prospecting and winning new logo customer opportunities to drive sales growth, market share and brand awareness. Working collaboratively with internal cross functional team and Avaya’s partner community are essential to success with excellent interpersonal, relationship building and presentation skills a must.

About the Responsibilities

  • Position the full value of Avaya’s market top customer experience and digital transformation solutions with the ability to articulate how Avaya differentiate in the marketplace with focus on the SME – Small and Medium Enterprise and Government Agencies.
  • Engages with key customers, exploring their situations and needs, and probing underlying issues that suggest broader solutions
  • Operates as a dynamic "hunter" and demand generator, experienced in conducting market discovery and driving demand generation through campaigns and use of social media
  • Drive demand-generation activities along with internal marketing and partner community to impact territory, win new business and growth presence/market share
  • Strategic alignment, engagement and account planning with key partners to best drive and deliver sales growth within the assigned market segment, working collaboratively with Channel Account Managers and wider cross functional teams
  • Maintains full accountability and ownership of revenue growth and accounts per assigned market segment. Consistently maximizes sales activities and achieves quotas by prospecting for new accounts, building Partner relationships, developing Partner account managers to drive additional growth
  • In collaboration with Avaya Channel Account Management, drives overall Partner engagement and strategy for the assigned market segment, which includes the development of existing Partners and identifying needs to be filled through the recruitment of new Partners

About the Requirements


  • Minimum 5 years’ experience in the industry
  • Demonstrated track record of reaching and exceeding sales targets
  • Demonstrated ability to source leads and generate sales opportunities
  • Possess excellent communication, negotiation and presentation skills
  • Self‐starter with ability to manage resources and time to complete tasks to objectives
  • Proactive and energetic with a can-do attitude
  • Good interpersonal and influencing skills
  • Good team player


  • Bachelor’s Degree (preferred) or equivalent experience 


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).