Customer Sales Engineer I | Singapore

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.

Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.

The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com.

Position Description

AVAYA is seeking a highly skilled and motivated Customer Sales Engineer with extensive experience in Avaya Contact Center products and solutions. The ideal candidate will provide high-level and detailed consultative solutions, technical and sales support for major account opportunities across Singapore, Thailand and Indonesia. This role requires a deep understanding of Avaya's Architectures and Services, as well as the ability to translate business requirements into technical solutions. The candidate will perform in-depth and high-level technical presentations for customers, partners, and prospects, and develop documentation for the implementation team during the post-sales cycle. This position will include the following responsibilities:

 

• Provide high-level and detailed consultative solutions, technical and sales support for selected major account opportunities.
• Thoroughly understand and articulate Avaya's Architectures and Services.
• Translate business requirements into technical requirements for the customer base.
• Perform in-depth and high-level technical presentations for customers, partners, and prospects.
• Develop documentation for the implementation team during the post-sales cycle.
• Manage assigned strategic solutions on a regional basis.
• Provide professional leadership and coordination of Avaya's targeted business solutions.
• Create high-level executive contacts within the customers and Avaya community.
• Focus on the establishment, maintenance, and leverage of strategic relationships.
• Travel as required to support major account focus.

 

 

Skills and Competencies

• Deep Avaya product experience and/or applicable experience in competitor's Contact Center offerings is required.
• Experience with very large scale and complex communication system architectures, applications, customers, partners, and implementations.
• Competitive product experience and multiple vertical markets solutions planning, implementation, and operational background is desirable.
• Experienced in selling and positioning Avaya products and solutions in an executive-level, high-touch, large enterprise consultative selling environment.
• Ability to manage assigned strategic solutions on a regional basis.
• Professional leadership and coordination skills for Avaya's targeted business solutions.
• Ability to create high-level executive contacts within the customers and Avaya community.
• Strong focus on establishing, maintaining, and leveraging strategic relationships.
• Singapore citizenship

 

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Experience

Education

Preferred Certifications

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).