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Contact Center Solutions & Cloud Sales Specialist

Date:  Sep 12, 2021

Singapore, 01, SG

Requisition ID:  29856

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Opportunity

  • Carries Sales Quota for Avaya Contact Center Business in Singapore
  • Work in partnership with area sales team to drive OneCloud CC business (on-premise, private or public cloud)
  • Develop the strategy, sales activity plan to achieve the assigned CC quota and KPI
  • Establish and maintain excellent relationships with regional sales leaders
  • Work with top channel partners in country and help them plan and execute the sales plan.
  • Work with the channel team to increase partner coverage in all contact center market segments and to drive sales programs with channels partners.
  • Launch sales initiatives to increase pipeline.

About the Responsibilities

  • Drive and lead the execution account plans in top accounts in Singapore including running workshops, demonstration & developing solution roadmap for customers. 
  • Drive and lead the execution of top channels initiatives with CAM and channel partners to achieve the desired business goal
  • Develop and follow up the execution of demand generation with product marketing team to achieve the desired business objectives, e.g. drive the adoption of new product & solution (including cloud solution) in specific market segment.
  • Provide feedback to product BU for market requirement & drive closure with product managers
  • Good business acumen in contact center industry and advice the management team necessary actions and plans to achieve the business goals.
  • Develop Avaya Singapore Contact Center Strategies and plans to achieve the business goals

About the Requirements


  • Able to communicate fluently in English
  • Demonstrate business transformation and solution-selling approach.
  • Demonstrate influence over Customer's & Partner’s strategy/behavior.
  • Demonstrate clear awareness of the Contact Center market pressures & trends and transitions in Singapore
  • Understands and can articulate Avaya’s vision, strategy and architectural approach to Customer Experience Management


  • Proven track record in Contact Center industry; experience in selling cloud solution will be a big plus.
  • Proven track record in driving and winning major CC Sales opportunities.
  • Demonstrated success in launching & executing of Sales Programs with Channel partners.
  • Experienced in multi-level selling and comfortable in influencing CxOs, Contact Center Managers, Telecom Managers, IT Managers, etc.
  • Familiarity with Avaya CC solutions will be a bonus.
  • Ability to work unsupervised and lead Sales engagements with Avaya’s Contact Center partners.
  • Candidate should have excellent written and verbal communications skills as well as good listening and strong presentation skills
  • Strong team player and ability to manage a multi-functional virtual team.


  • Bachelor’s Degree or above


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).