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Contact Center Solutions & Cloud Sales Specialist, ASEAN

Date:  May 7, 2022

Singapore, 01, SG

Requisition ID:  31302

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at

About the Opportunity

  • Carries Sales Quota for Avaya OneCloud Solutions in ASEAN.
  • Work in partnership with area sales team to drive OneCloud CC business.
  • Develop the strategy, sales activity plan to achieve the assigned quota and KPI set by the APJ solutions & sales specialist leader in alignment with the relevant country and ASEAN strategy.
  • Establish and maintain excellent relationships with Account Managers, Regional Sales Leaders.
  • Work with top Channel partners in country and assist them plan and execute the sales plan.
  • Work with the channel team to increase partner coverage in all contact center market segments and to drive sales programs with Channels Partners.
  • Launch sales initiatives to increase pipeline.
  • Evangelize Avaya solutions to the field sales, channel partners and customers of Avaya.

About the Responsibilities

  • Drive and lead the execution account plans in Top accounts in the JAPAN including running workshops, demonstration & developing solution roadmap for customers. 
  • Drive and lead the execution of Top channels initiatives with CAM and channel partners to achieve the desired business goal
  • Develop and follow up the execution of demand generation with product marketing team to achieve the desired business objectives, e.g. drive the adoption of new product & solution (including cloud solution) in specific market segment.
  • Provide feedback to product BU for market requirement & drive closure with product managers

About the Requirements

Specific Knowledge, Application, Technical and/or Management Skills required: 

  • Able to communicate fluently in English.  
  • Demonstrate business transformation and solution-selling approach.
  • Demonstrate executive relevance and have ability to position complex solutions at senior IT and CxO level.
  • Demonstrate influence over Customer's & Partner’s strategy/behavior.
  • Demonstrate clear awareness of the Contact Center market pressures & trends and transitions.
  • Understands and can articulate Avaya’s vision, strategy and architectural approach to Customer Experience Management

Desired Skills & Experience:

  • Experience in Contact Center industry
  • Experience in selling cloud-based solutions (public, private or hybrid cloud solutions)
  • Strong business acumen to enable solution selling strategies
  • Business Development experience
  • Proven track record in leading and winning major CC Sales opportunities
  • Demonstrated success in launching & executing of Sales Programs with Channel partners
  • Experienced in multi-level selling and comfortable in influencing CxOs, Contact Center Managers, Telecom Managers, IT Managers, etc
  • Familiarity with Avaya CC solutions will be a bonus
  • Ability to work unsupervised and lead Sales engagements with Avaya’s Contact Center partners
  • Candidate should have excellent written and verbal communications skills as well as good listening and strong presentation skills
  • Strong team player and ability to lead a multi-functional virtual team

Complexity of Role/Empowerment: 

  • Support the in-country management team in creating Avaya thought leadership in cloud-based Contact Center solutions
  • Good business acumen in contact center industry 
  • Provide advice to the management team with necessary actions and plans to achieve the business goals.
  • Develop Avaya Contact Center Strategies in alignment with the Avaya global strategies and plans to achieve the business goals


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at