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Advanced Solution Architect

Date:  Apr 27, 2021

Singapore, 01, SG

Requisition ID:  28064
About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Opportunity

Avaya is looking for an experienced Solution Architect with software architect skills to make intuitive high-level decisions. They will see the “big picture” and create architectural approaches for software design and implementation within the customer engagement solution portfolio that support our customer strategy for service excellency. 
The Solution Architect will be responsible of designing, developing and guiding the implementing team for delivering software solutions to address complex business issues. They will work with the development team from Avaya, partners and customer to elaborate the full potential of Avaya platforms. They should have a strong technical background and excellent IT skills and it is expected that they will be experienced in designing and possess ability to develop a unified vision for software characteristics and functions.

About the Responsibilities
  • Analyse business requirements to develop technical Avaya solutions and their framework. 
  • Design, test, and inspect customer data and voice topology, helps with modelling, analysis, and planning.
  • Works with appropriate parties to resolve discrepancies between proposed systems and enterprise quality and security standards.
  • Manage multiple technology vendors providing integration analysis and test plans.
  • Provides technical and administrative direction for personnel performing software development tasks, makes recommendations, and approval of major systems installations.
  • Be a self-starter and able to pick new things on the go.
  • Designs and develops computer software possessing a wide range of capabilities, including numerous engineering, business, and records management functions.
  • Write functional and non-functional requirements/specifications documents 
  • Determine production direction and roadmaps. 
  • Acts as an advisor and proposes changes to the ETA based on analysis of requirements and new technology.
  • This is a regional role so candidate must be willing to travel around 30% of employment time.
About the Experience
  • Experience with market leading public Cloud solutions (AWS, Google, Azure)
  • Experience with SaaS, PaaS, IaaS Cloud Technologies
  • Experience with core data networking and network management knowledge is a plus.
  • Experience with cloud automation, cloud design patterns and microservices is a plus.
  • Experience with Java SE 7/8 and open source programming.
  • Experience with Python, with at least single web framework in-depth knowledge.
  • Experience with Mobile development is plus
  • Knowledge of different database technology MSQL, PostgreSQL, Oracle, Cache.
  • Knowledge of Customer engagement technology via Voice, Video communications and data network requirements for optimal performance, Data Network & Video certificates is a Bonus
  • Good to have 2-3 Avaya or other vendor with communication background, experience in the techniques that lead to, the production and design of complex Avaya Communication systems. Including, requirements discovery and analysis, formulation of solution context, identification of solution alternatives and their assessment, technology selection, and design configuration.
About the Skills and Competencies
  • Strong Skills in Applications development mainly within Web communication and customer engagement technology.
  • Security Architecture and Design – signaling and media encryption is plus
  • Proficient in Microsoft Visio and Microsoft Office (Word, Excel, Power Point)
  • Create architecture design artifacts for the solution – Power Point high level architecture and vision, technical Visio drawings, configuration details /test plans in Excel and detailed descriptions in Microsoft Word.
  • Integration of user-facing elements developed by front-end developers with server-side logic.
  • Excellent knowledge of software and application design and architecture
  • Excellent knowledge of UML and other modelling methods, TOGAF certified is a Bonus.
  • Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
  • Strong communications and relationship skills.
  • Skilled in socializing technical architectures among customer organization within Business, IT and operations
  • Strong negotiation and problem-solving skills are also required. The architect must work with the PMO team to make decisions in a timely manner to keep projects on track.
  • Knowledge of all phases of software development including design, coding, testing, debugging, implementation, and support of large-scale, business centric and process based applications.
  • Design ability to integrate multiple data sources and databases into one system for advanced analytics and data management solutions.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).