Loading...
Share this Job

Avaya Senior Product Manager-IX CONTACT CENTER CCaaS -located anywhere in the US

Date: 
Location: 

Santa Clara, CA, US

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Job Information

 

We are looking for a Senior Product Marketing Manager to lead outbound marketing activities for Avaya’s portfolio of IX Contact Center CCaaS solutions.  You will be responsible for go-to-market execution, product launches, thought leadership and sales enablement for specific services within the portfolio, targeting global enterprise and partner segments.  
 

For this role, you must be both a creative and quantitative thinker.  This person should also have a strong understanding of cloud communications and contact center solutions including digital, artificial intelligence and analytics

#LI-NA1

Responsibilities
  • Develop the product marketing plans and define the communications strategy and launches to deliver against the annual revenue plan that increases sales and grows market share 

  • Develop compelling positioning and messaging that differentiates our unified communications solutions in the market, across all segments and buyer personas  

  • Plan launches of new products and releases, manage the plan by collaborating with product management, sales and support teams 

  • Work with creative services, digital services, and other teams to develop collateral including eBooks, presentations, whitepapers and infographics, and support integrated marketing campaigns 

  • Ensure all relevant materials and content are maintained on Portals and company website  

  • Lead customer facing activities including event, industry analyst updates and partner forums 

  • Lead product positioning sales enablement activities for sales and channel partners and be the subject matter expert to deliver content 

Requirements
  • Product Marketing experience in Cloud Software (5-7 years) – industry background in Cloud, Telecoms and Contact Center preferred 

  • Experience positioning technical products to both technical and business buyers  

  • Excellent content creation skills, ability to quickly understand technical concepts and translate these into customer benefits 

  • Experience in developing go-to-market plans and competitive analysis 

  • Excellent oral and written communication skills 

  • Excellent content creation skills 

  • BS / BA in Marketing, Communications or relevant experience 

Education
Bachelor degree or equivalent experience
Preferred Certifications
Footer

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf


Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto