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Quality Engineer III

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Date: Feb 9, 2019

Location: Round Rock, TX, US

Company: Avaya Corporation

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit

Job Information

Req: 23839

Short Description

Provides counsel and support to teams and individuals with regard to the deployment, assessment, and improvement of effective business management processes and systems including having familiarity with standards and certifications (e.g. 20000, 9001,14001, 27001, HIPAA, PCI, 22301, etc.). Serves as a 'change agent' and an internal consultant on business processes improvement for risk reduction, providing solutions to a diverse range of complex problems. Primary activities include, but are not limited to, the following: serving as the organization's key SME (subject matter expert) for all issues and applications associated with the organization's operational, security, certifications, and quality management processes; risk based approach to all work activities; translating the needs of the organization into quality approaches and actionable tasks; identifying, developing, and/or introducing process/quality management tools, technologies, and training for developing, assessing, using, and improving business management system components and activities; reviewing the development, testing and implementation of security plans, products and control techniques; performs security summary risk analyses, security assessments, and audits; provides security engineering, analysis, and managerial solutions. Maintains an awareness of existing and proposed security standards, state, federal and international legislation and regulations. Coordinating process definition, documentation, management, and improvement efforts within the organization; reviewing the suitability, effectiveness, and efficiency of the core business processes to identify both proven/best practices, opportunities for improvement, and needs for defining cross-functional processes; tracking to closure the status of the improvement opportunity undertakings; reviewing customer executive appeals or requests, assist in the identification of root causes, and the development and recommendation of effective corrective/preventive action plans; developing and improving management systems; facilitating cross-functional process improvement teams; identifying requirements and provide feedback for external suppliers of process/quality management-related services to ensure that delivered services are cost effective, timely, and tailored to meet the organization's needs. Supporting management reviews and addressing outcomes. Work is performed with minimal direction and reviewed by senior management. VO Authorized Job: Yes


5 - 8 Years of Experience


Bachelor of Science or equivalent experience


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.

Nearest Major Market: Austin

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