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Technical Support Senior Engineer

Date:  Jul 19, 2021
Location: 

Baltimore, MD, US

Requisition ID:  29502

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

ABOUT THE OPPORTUNITY

We currently have a requirement for a Preventative Maintenance/Tech Refresh Engineer. This position will support a large government agency with over 1500 offices and 100k users nationwide. The Preventative Maintenance/Tech Refresh Engineer monitors product support notifications and maintenance requirements for an Avaya VoIP solution. This position is located in Baltimore, MD. 

 

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ABOUT THE RESPONSIBILITIES

  • Day to day responsibilities include the monitoring and troubleshooting of an Avaya Communications Solution.
  • This includes using such tools as Windows Desktop solutions.
  • Monitoring product support notices and making notes of what each corrects or updates.
  • Interacting with tier 3 technicians to determine solutions to issues.
  • Updating tickets.

ABOUT THE REQUIREMENTS

EXPERIENCE
 

Knowledge with any, or all of the following is preferred: Avaya System/Session Manager, Communication Manager (CM), Avaya Contact Center (AACC), SIP/DS3s, NetIQ, Avaya Experience Portal, Firewall and Switch technology.

 

SKILLS & COMPETENCIES
 

Knowledge with any, or all of the following is preferred: Avaya System/Session Manager, Communication Manager (CM), Avaya Contact Center (AACC), SIP/DS3s, NetIQ, Avaya Experience Portal, Firewall and Switch technology.

ADDITIONAL INFORMATION
 

Full time position.

EDUCATION/QUALIFICATION
 

A two year college degree or certifications in the above technologies are preferred, or 5-10 years’ experience in VoIP and SIP technologies or Avaya technical support experience may be considered.

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).


Nearest Major Market: Baltimore