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Enterprise Architect

Date:  Nov 26, 2021

Remote, AZ, US

Requisition ID:  30395


Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.


This position will be remote within the U.S.  Applicants must already be located in the U.S. and this role is not eligible for sponsorship.  The Avaya Enterprise Architect has the overall responsibility of developing the architecture, detailed design and migration strategy solution with our client, cross-service teams, and third-party partners. The Avaya Enterprise Architect position requires a deep understanding and extensive experience with Avaya Architect and Design Lead in support of architecture designs to be consumed for global deployments. Cloud architects are responsible for communicating with vendors to negotiate third-party contracts for hardware, software and other cloud technologies. It's a constantly evolving field, and the job requires someone who can stay on top of the latest trends and technologies.



  • Acts as an independent Avaya Architect and Design Lead in support of architecture designs to be consumed for global deployments of Avaya Unified Communications (UC), Avaya Contact Center (CC) and Avaya OneCloud Private solutions.
  • Individual contributor that architects, designs, and documents Avaya CC, Avaya UC and Avaya OneCloud Solutions
  • Solution/Application Overview and high-level call flow drawings
  • Low-level design for all Avaya Aura solution components that includes (but not limited to) SIP and Communication Manager trunking, dial-plan, network region, IP workbooks, etc.
  • Technical oversight for development, implementation, troubleshooting and migration of Avaya CC and UC solutions.
  • Team lead role on a project with the ability to guide customer and cross-functional internal/partner teams for Cloud Architecture, Design and Project planning.
  • Willingness to travel based on project needs
  • Ability to work on multiple projects at Avaya’s direction






  • 5+ years of proven industry experience working with Avaya solutions at architecture, design, configuration and implementation.
  • Ability to work independently and in the team environments as well as with discipline in a remote/home working environment.



  • Strong Avaya CC experience at solution level spanning multiple Avaya products.
  • Strong Avaya Oceana, Analytics and POM expertise required from a design, implementation/configuration perspective.
  • Integration of Avaya systems with other third-party non-Avaya adjuncts – CRM, Call Recording, Workforce Optimization, AI solutions and others.
  • Strong SIP session management and SIP protocol experience
  • Security Architecture and Design – signaling and media encryption
  • Proficient in Microsoft Visio and Microsoft Office (Word, Excel, Power Point)
  • Create architecture design artifacts for the solution – Power Point high level architecture and vision, technical visio drawings, configuration details /test plans in Excel and detailed descriptions in Microsoft Word.
  • Experience with market leading public Cloud solutions (AWS, Google, Azure) is a plus.
  • Experience with core data networking and network management knowledge is a plus.
  • Experience with cloud automation, cloud design patterns and microservices is a plus.
  • Excellent written and oral communication skills are essential.
  • Working in a fast-paced geographically dispersed organization, ability to collaborate with remote teams is a must.



  • Full-time position; Virtual/Remote Worker; Willingness to travel based on project needs
  • Flexiblity with hours as requierd for customer implementations



  • B.S. or M.S or like experience in one or more of the following areas - Telecommunication Networks, Computer Science, Electrical Engineering, Information Systems


7 - 10 Years of Experience


Bachelor degree or equivalent experience


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf

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