Named Account Manager III
Redding, PA, US
About Avaya
Who is AVAYA?
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.
Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.
The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated, and different perspectives are embraced. Learn more at www.avaya.com.
About The Opportunity
The Strategic Account Manager is responsible for new customer acquisition within the strategic market segment, specifically customers and prospects in the continental USA. We are seeking applicants with specific expertise in new customer acquisitions and preferably with some Avaya technology experience. A minimum of 3-5 years but preferably more experience with SaaS and Customer Relationship (CRM) required. CCaaS experience preferred.
The responsibilities include meeting or exceeding the assigned MBOs and quotas tied to a specific targeted account list. You will work with the customers to understand their business challenges and their goals. The objective is to position Avaya as a trusted advisor and assist these clients in achieving their goals and overcoming their challenges through the use of Avaya’s technology applications. The Strategic Account Manager will also work closely with other internal Avaya resources to further expand Avaya’s ability to maximize customer engagements. The Strategic Account Manager reports to the Regional Sales Leader responsible for these targeted accounts.
About You
Ideally, the candidate for the Strategic Account Manager has a minimum of three - five years front-line sales experience selling “as-a-service” solutions high and wide within their top accounts. Candidates that have experience customer contact center technologies is an added plus. Candidate should be fluent in Microsoft applications (Word, PPT, Excel) as a user and should also be familiar with Customer Relationship Management (Salesforce.com) Platforms as a user. Ideal candidate should possess strong communication skills,, excellent writing skills, be an exceptional listener, and know how to ask though provoking questions. Candidate should have strong organizational skills and have an empowered mindset. Ideal candidate possesses a bachelor’s degree in business administration, marketing, or something similar.
Compensation
The pay range for this opportunity is from $203,600 to $254,500 including target sales incentive + benefits
This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.
If your expectations fall outside of this range, but you are interested in this position we’d love to hear from you! Humans, not ‘bots’ screen your application, so please still consider applying and take the opportunity to explain your reason for applying in the relevant section on your application and include a cover letter to give us more insight into why you are interested, alongside attaching your up-to-date resume of course. Please also register for email notifications here so that you can be among the first to be informed of any new roles matching your search criteria.
Our Benefits include:
•Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.
•Recharge & Refuel We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.
•Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.
•Growth & Development A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.
•Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.
Experience
Education
EQUAL OPPORTUNITIES & PRIVACY STATEMENT
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job description is subject to change. Nothing in this job description restricts Avaya’s right to alter the duties and responsibilities of this position at any time for any reason.
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