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Services Delivery Executive- can be based anywhere in the US

Date:  Jun 3, 2021

Raleigh, NC, US

Requisition ID:  30284

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.


Additional Skills Required

  • Knowledge of current industry issues and trends, and experience with developing solutions that drive business impact and include technology enablement and competition.
  • Possesses an Ownership Mentality and fosters a culture of accountability
  • Cross-Functional Collaboration. Use resources across Avaya, partners, consultants and the customer to drive success.
  • Executive Relationship Management & Presence. Achieving results in a fast-changing environment, through influence and communication at the most senior levels in an organization
  • Relationship Management. Demonstrated focus on building and handling key customer and Avaya relationships to help drive greater customer intimacy and business alignment.
  • Business and Financial Acumen. Knowledge, insight and understanding of business concepts, tools and processes for making sound decisions.
  • Strong P&L Management and Operational Excellence. Achieving Operational Excellence in service delivery execution and management of account level profitability. 
  • Ability to lead multiple projects and senior partners concurrently. 
  • Experience with a consulting methodology and project management.
  • Innovation. Keep innovative thought processes and ideas in the forefront of service delivery execution and service solutions.

Minimum Requirements

  • Requires BA/BS or equivalent plus 10-20 years related experience. MBA a plus.
  • Prior consulting or solutions experience.
  • Prior experience in sales or business development
  • #LI-NA1
  • #LI-remote


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

Nearest Major Market: Raleigh