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Sales Compensation Manager

Date:  Sep 25, 2021

Raleigh, NC, US

Requisition ID:  30505


Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.


As a Sales Compensation Manger you will be part of the Sales Compensation Administration team within the Revenue Office. In this role you will support Avaya’s strategic business objectives by administering the end-to-end sales compensation processes to ensure accurate monthly commission payments to the Global sales organization. We are looking for an individual with positive attitude, who is detail-oriented, and accuracy is high priority. The individual must be able to effectively work with critical timelines and multiple priorities.


•    Responsible for the implementation of the Avaya Sales Incentive Plan and Policies, day to day administration of processes and maintenance of sales compensation tool.
•    Have a clear understanding of the Plan, Policies and guidelines and be able to interpret, communicate and educate the Sales Participants and other parties 
•    Loads and maintains the required participant data for the new fiscal year plan in the sales compensation system
•    Ensure timely routing of Sales Compensation Condition Sheets and acceptance of the yearly comp plans and policy
•    Provide Sales Comp Plan participants with training on new sales incentive plans, system access, timely responses on crediting or payment disputes and inquires
•    Calculates/verifies the monthly business results and commission payments using the automated Sales Compensation Tool (Xactly), ensuring that payments are processed with accuracy and timely manner for each incumbent
•    Monitors performance and validates outliers with Sales Operations 
•    Ensures the Plan and Policy is administered in compliance with all SOX requirements
•    Performs regular data validation, cause analysis and reconciliation of bookings between ADW, SAP and Xactly to ensure accuracy of commission payouts
•    Researches inquiries, disputes or issues and compiles background and facts needed to submit cases to the review board
•    Processes manual correction and adjustments after proper validation and approvals
•    Collaborates with Sales Operations, Sales Managers, HR to ensure accurate sales compensation payments for new hires, transfers, terminations for assignments, quota allocation to ensure accurate and timely payments
•    Participates and supports ad hoc projects or requests such as testing of changes to the Software or Plan attributes in the tool, commission impact analysis, process improvements, etc.



•    Minimum of 3 years of experience in compensation administration, sales operations, finance, or from an analytical or data administration role
•    Xactly commission system experience is a plus but not required


•    Strong communication and customer service skills
•    Ability to learn quickly and work independently with minimal direction to meet critical and tight timelines
•    Demonstrate solid analytical skills to track performance, validate large data and perform commission calculations
•    Be resourceful and seek out to get data from various systems or other teams and analyze to help in informed decision making
•    Advanced proficiency in Microsoft Excel (pivots, lookups)
•    Detail-oriented and able to maintain a high level of accuracy
•    Be collaborative with partner teams - Sales Operations, Busines Operations, HR, Finance


•    This role will be full time and will have to meet critical timelines to deliver for payroll. Could  be remote or in an Avaya Office.


3 - 6 Years of Experience


Bachelor degree or equivalent experience


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf

Nearest Major Market: Raleigh