Supply Chain Analyst

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Information

Job Code: 00101655

Job Family: Manufacturing

Job Function: Supply Chain

About the Role

We are seeking a data-driven Supply Chain Analyst to serve as the analytical engine for our global S&OP process. This role bridges the gap between our supply chain systems and our planning team. Your primary objective is to drive cross-functional alignment between demand, supply, inventory, and financial plans. By managing system governance, inventory performance, and metric-based analysis, you will enable our demand and supply planners to focus on their core priorities: forecast improvement, inventory optimization, and strategic supply planning decisions.

About the Responsibilities

•    Cross-Functional Alignment & Strategic Enablement: Act as the "glue" between demand, supply, inventory, and finance teams to ensure all planning inputs are synchronized. Protect planner bandwidth by managing process governance and data reconciliation.
•    Inventory Performance & Corrective Action: Monitor inventory performance (Turns, DOH (days on hand), Safety Stock, Excess & Obsolete Inventory) to identify risks and opportunities. Implement and track corrective actions to ensure inventory targets are met and reconciled against financial budgets.
•    Performance Coaching & S&OP (Sale and Operations Planning or IBP Integrated Business Planning) Support: Partner with leadership to produce the monthly S&OP review, ensuring data accuracy and coherent executive summaries. Provide direct, metric-based guidance to demand planners to help them lead effective S&OP meetings with Product Management.
•    Systems Oversight & Data Governance: Act as the primary point of contact for system health (Kinaxis/Apolo (Avaya Internal tool), SAP IBP, Blue Yonder IBP, Xelus). Monitor batch jobs and data integrity; coordinate and escalate issues with internal admin teams. Execute and maintain information related to NPI and End-of-Life (EOL) processes.
•    Forecast Performance Analytics & BI: Monitor and communicate performance metrics (wMAPE (weighted Mean absolute percent error), Forecast Accuracy, Bias). Utilize Google Workspace (Looker Studio, Google Sheets (Microsoft Excel) and SQL to build and maintain Executive KPI dashboards (Power BI, Tableau)and translate raw data into actionable insights.

About the Qualifications

•    Experience: 3–5 years in global supply chain planning and business intelligence.
•    Technical: Medium -Medium-Advanced proficiency in SQL/Python and Google Workspace tools (Looker Studio/Google Sheets). Ability to perform data modeling. Kinaxis experience is a strong plus; we are willing to train.
•    Analytical Skills: Expert-level understanding of forecast metrics (wMAPE, Forecast Accuracy, Bias) and statistical/ML-based planning models is a plus.
•    Operational Mindset: Strong governance mindset; ability to drive accountability and provide data-backed coaching without direct authority.

Experience

Education

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.