Software Sr Engineering Manager

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Information

Job Code: 00194001

Job Family: Research and Development

Job Function: Software Engineering

Short Description

Role Overview

•    Location & Type: This is a full-time, permanent position based in Pune.
•    Experience Required: The role requires over 12 years of total experience, with at least 10 years specifically in software test automation and quality engineering.

•    Core Focus: The position involves architecting and maintaining scalable SaaS test automation frameworks and CI-CD pipelines, ideally within the contact center or communications technology sector.

Key Responsibilities

•    Framework Architecture: Designing high-performance hybrid automation frameworks and Proof of Concepts (PoCs) across UI, microservices, and performance layers.

•    Technical Execution: Implementing end-to-end testing using Playwright and BDD Gherkin, while utilizing AI-driven concepts like auto-healing.

•    Quality Assurance: Conducting code reviews, mentoring junior developers, and ensuring security and maintainability through unit testing and CI/CD best practices.

•    Performance Engineering: Applying performance testing concepts using tools such as JMeter or K6.
•    Collaboration: Working in an Agile/Scrum environment alongside Product Managers, UI/UX designers, and DevOps teams.

Technical Qualifications

•    Programming: Proficiency in Java, Python, TypeScript, or C.
•    Infrastructure: Hands-on experience with microservices architecture, Docker, Kubernetes, and cloud platforms like AWS, GCP, or Azure.
•    Databases: Experience with SQL and NoSQL systems such as PostgreSQL, MongoDB, or Cassandra.
•    Integration: Knowledge of third-party APIs and real-time communication tools like WebRTC.

Preferred Background

•    Education: A Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
•    Industry Experience: Prior experience with SaaS, VoIP systems, or customer engagement platforms.
•    Observability: Familiarity with tools like Prometheus, Grafana, and the ELK stack.

Experience

Education

Preferred Certifications

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.