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Software Sr Engineering Manager(Devops Cloud)

Date:  Sep 26, 2021
Location: 

Pune, MH, IN

Requisition ID:  30635

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

Job Information

Job Code: 00194001

Job Family: Research and Development

Job Function: Software Engineering

ABOUT THE OPPORTUNITY

Opportunity to work on cloud-based System Administration software which will manage various Avaya solutions. Avaya OneCloudTM Admin Portal is a single pane of glass interface that delivers self service capabilities for Cloud, Hybrid or On-Premise deployments.  The Admin portal plays a vital role in the Customers Cloud Journey once customer onboarding is complete and Day 2 operations begin.  Once a customer deployment is complete, the web-based portal provides operational administrative services enabling a customer to execute MACD’s.

ABOUT THE RESPONSIBILITIES

•    Responsible for implementing and operating Administration Portal which is a management automation platform for Enterprise Communications (Unified Communications, Collaboration, Contact Center) for Avaya OneCloud
•    Collaborate on unified backlog with internal customer (other R&D teams engaged in creating Solution)
•    Plan and manage DevOps team supporting live services supporting hundreds of thousands of live users worldwide
•    Work with partner supplying software and/or services to plan and implement enhancements per the roadmap
•    Determine requirements and create implementation plans from architectural specifications
•    Define integration requirements from architectural specifications.
•    Review integration plans, integration reports and test procedures.
•    Schedule incoming work, select staff and ensure compliance to SLA and other agreed upon requirements
 

ABOUT THE REQUIREMENTS

EXPERIENCE

•    At least 12-15 years of relevant experience on implementation project management at a software vendor, system integrator or Unified Communications vendor (Avaya, Cisco, Microsoft, Broadsoft, Mitel, Genesys, etc.)
SKILLS & COMPETENCIES

•    Expertise in Multi-cloud (GCP. Azure, AWS), Linux systems, Java & Javascript languages and Systems (bash script).
•    Experience in integrating with IT service management systems (such as Active Directory), ServiceNow
•    Good understanding of Networks / Telecom, Web Systems and Architectures
•    A previous experience with Avaya CC/UC solutions (or Cisco CUCM, Unity, IM&P, etc.) is not a prerequisite, but would be desirable
 

Experience

15+ Years of Experience

Education

Bachelor degree or equivalent experience
Advance Degree preferred

Preferred Certifications

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).