Software Engineering Manager

Date:  Sep 2, 2023

Pune, IN

Requisition ID:  35208

About Avaya

Avaya’s Solutions & Technology organization is the company’s global team responsible for the innovation and development of Avaya’s contact center, unified communications and collaboration products and services. We’re a team of innovators in every aspect of what we do and count among us the best engineers, developers, researchers and product leaders in the world of communications technology. We’re excited about how the world is evolving technologically and strive to lead new revolutions in how businesses communicate via cloud, artificial intelligence, automation and mobility. Avaya’s Solutions & Technology team is seeking the best and the brightest people to help transform how the world connects. New recruits will be responsible for building and bringing innovation to market, in a customer-driven, high accountability, and high trust environment.

Job Information

Job Code: 00194002

Job Family: Research and Development

Job Function: Software Engineering

About the opportunity

The Solutions and Technologies (S&T) group is looking for an outstanding Engineering leader who can leverage their expertise and product vision to help lead and grow our AXP team responsible for a service platform supporting real-time communication signaling in our cloud Contact Center as a Service product. You’ll be part of growing Avaya’s CCaaS market leadership as we provide cutting-edge, cloud Contact Center SaaS solutions. In this leadership role you’ll be responsible for getting the best results from your team and delivering customer value incrementally as you lead a team of engineers of all disciplines and take ownership of features from inception through to field support. You’ll partner with business, product and technology teams to drive continuous improvement in cross-functional development processes, and you’ll have accountability for standards as well as delivery and support of applications in our suite of cloud applications. This is your chance to join an industry-leading team of innovators in the fast-paced, exciting, and ever-changing cloud space, and to have your work used by millions of people every day.


•    You have excellent verbal and written communication, mentoring and leadership skills, and the ability to communicate details and collaborate effectively
•    You’ve got a consistent track record of delivering challenging technical solutions at scale
•    You understand that the best managers serve their teams, removing roadblocks and giving individual contributors autonomy and ownership
•    You’re someone who wants to see the impact of your work making a difference every day
•    You understand how to use data to make smart, informed decisions
•    You want to be in the mix technically, while providing leadership and guidance to your team 
•    You’re someone with high standards who will push us to be better, and who will take pride in what you and your team deliver
•    You’re self-driven and take on responsibility; when issues arise, you’re able to proactively roll up your sleeves, pull people together, and get them resolved
•    You have a minimum of 5 years’ experience in management of a product development team of a cloud-native service
•    A minimum of 5 years’ experience managing geographically distributed software engineering teams, with responsibilities for hiring, performance management, and career coaching
•    You have knowledge of cloud computing and security best practices and keep up with software industry trends and innovation
•    You are practiced in the agile software development cycle; Familiarity with Atlassian tools (Jira and Confluence), or similar tools
•    You have proficiency in documenting process and monitoring performance metrics
•    You are accountable for the quality and timeliness of your deliverables, and those of your team


13+ Years of Experience


Bachelor degree or equivalent experience
Advance Degree preferred

Preferred Certifications


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at