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Software Engineer (Service Engineering)

Date:  Jun 11, 2022

Pune, MH, IN

Requisition ID:  30785

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at


This position is for ‘Advanced Application Support’ team in Avaya. Advanced Application Support team works on providing T3 and T4 level of support for all the customizations. The team is situated globally covering 365x24x7. 


 •    Analysis, Development and Maintenance of solutions developed on top of Avaya Platforms and Products. 
•    Act as a Tier 3 / Tier 4 layer for the solutions, providing bugfixes and enhancements for packages, connectors, and other applications. 
•    Assist customers in identifying, analyzing, and resolving problems with business communication systems, including communication to all stakeholders, information collection, analysis, live troubleshooting sessions, recommending and implementing corrective actions, developing, and deploying fixes and patches, follow-ups and documentation.
•    Act as a key contributor in complex/critical environments. 
•    Act as a source of technical expertise to others in own area. Explain difficult concepts to a variety of audiences and ensure meaning is understood.
•    Design, code and write custom and packaged real-time communication applications (including Contact Center and Unified Communication applications) using both standard software development platforms and tools (Java/J2EE, .NET, CCXML/VXML, Eclipse, MS Visual Studio, etc.) as well as Avaya APIs/tools (Orchestration Designer, JTAPI). 
•    Ability to execute software unit testing, troubleshooting, corrections, etc. As teams are geographically distributed, interactions are in English as official language.
•    Provide mentoring and guidance to junior colleagues.




•    10+ years of experience in software development or software support field


•    Programming skills in at least one of the major languages (Java, C#, C/C++,)
•    Familiar with solution performance analysis, exercising code, load/stress testing (JMeter, JUnit)
•    Knowledge of Application Servers (Tomcat and/or WebSphere and/or JBoss)
•    OS skills - Linux / Unix / Windows
•    Good understanding of networking concepts and protocols (Sockets, TCP/UDP/SSL, HTTP)
•    Experience in Software Engineering best practices 
•    Former experience with Avaya products and platforms is a plus
•    Former experience in Telephony/Contact Center industry is a plus
•    Experience with telecommunication protocols (SIP, RTP, H323, MRCP) is a plus
•    Knowledge of cloud platforms (AWS, GCP) is a plus
•    Self-Learning and motivated by challenges 
•    Analytical thinking
•    Good communication skills- Fluent oral and written English
•    Leadership Skills, Good Team Worker  
•    Interested in learning new technologies
•    Experience with ITIL and tools that support this methodology is a plus


•    Intermittent need to work in APAC region shifts – 5.30am to 2.30pm IST and 11am to 8pm IST
•    Weekend duty shift on rotation basis


•    Graduated/Masters in Computer Science, Software Engineering or similar
•    Cloud knowledge and certifications in telecom domain is plus


9+ Years of Experience


Bachelor degree or equivalent experience
Master degree or equivalent experience


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at