Software Consulting Engineer

Date:  Jul 18, 2024

Pune, IN

Requisition ID:  36659

About Avaya

The Solutions and Technologies (S&T) group is looking for an outstanding Engineering leader who can leverage their expertise and product vision to help lead and grow our AXP team responsible for a service platform supporting real-time communication signaling in our cloud Contact Center as a Service product. You’ll be part of growing Avaya’s CCaaS market leadership as we provide cutting-edge, cloud Contact Center SaaS solutions. In this leadership role you’ll be responsible for getting the best results from your team and delivering customer value incrementally as you lead a team of engineers of all disciplines and take ownership of features from inception through to field support. You’ll partner with business, product and technology teams to drive continuous improvement in cross-functional development processes, and you’ll have accountability for standards as well as delivery and support of applications in our suite of cloud applications. This is your chance to join an industry-leading team of innovators in the fast-paced, exciting, and ever-changing cloud space, and to have your work used by millions of people every day.

Job Information

Job Code: 00194005

Job Family: Research and Development

Job Function: Software Engineering


  • Explore Next Generation Administration (NGM) models applied to Contact Center applications in the Cloud
  • Conduct research to stay up to date with the latest advancements in cloud technologies, and identify opportunities for integrating into our products and services
  • Enable a cloud solution that is reliable, scalable, and secure
  • Successfully articulate architectural ideas and present them to various stakeholders
  • Lead the technical team to ensure compliance with Architectural standards
  • Create and implement Proof of Concept to validate Architecture decisions
  • Ability to work under tight deadlines and respond to dynamic technical challenges
  • Align business and technical leaders across the solution with strong architecture inputs
  • Active participation in architecture/design reviews, code reviews
  • Provide Technical leadership and mentorship to staff
  • Develop and maintain documentation for the design and solution involving Cloud-native technologies


  • Experience with one or more cloud platforms Google Cloud Platform; Microsoft Azure
  • Experience with Spring Boot, Java Web Applications, knowledge of Spring Webflux; Docker; Kubernetes
  • Deep understanding Microservices Architecture
  • Know how to horizontally scale web applications to increase concurrency level to multi-million end users; load balancer, Auto Scaler; fault tolerance and resiliency; real-time communication applications.
  • Strong understanding multi-region environments, data residency and global connectivity requirements
  • Large scale data management; data modeling; Cosmos; Mongo DB; Spanner
  • Strong understanding of Data Privacy, HIPAA, GDPR compliance and attestations
  • Knowledge of popular authentication mechanisms, OAuth2; OpenID Connect; JWT
  • Experience with build automation tools like Jenkins, Bamboo or Gitlab; Experience with source control tools like Bitbucket, GitHub
  • Experience analyzing logs, debugging, and troubleshooting
  • Go Lang, Java, Angular, React


13+ Years of Experience


Bachelor degree or equivalent experience
Advance Degree preferred

Preferred Certifications


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at