Senior Technical Support Engineer

Date:  Feb 3, 2024

Pune, MH, IN

Requisition ID:  36156

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.

Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.

We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.

We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya.

Job Description


•    Strong hands-on experience on Load balancers and Firewall.
•    6+ Years 


•    Hands on Experience working on Fortinet, Palo Alto Firewalls and Pulse secure VTM, F5 load balancer is a must.
•    Provide hands-on technical support & troubleshooting in Routing, Switching & Firewalls, Load balancer.
•    Network Operations support across NW technology areas like Load Balancing, WAN Accelerators, VPNs
•    Provide expertise, installation, support, maintenance, and direction on network and security engineering and architecture requirements.
•    Design and implement Network and Security as per Business requirements.
•    Monitor the overall network security system, take necessary actions to resolve the issues.
•    Maintain configuration backups for all the security devices, along with regular health checks.
•    Design, install, upgrade firewalls, load balancers and VPN’s
•    Good understanding of policy, route, and NAT deployment.
•    Troubleshoot IPSEC, SSL and remote access VPNs.
•    Troubleshoot access related issues and run debug on the firewall.
•    Expertise in certificates and its uses.
•    Working knowledge of SSL and TLS.
•    Deploying FortiGate VM-virtual appliance
•    VDOM Configuration
•    Zones based and interface-based firewall configuration and troubleshooting.
•    Configure and troubleshoot HA
•    Good knowledge on Linux Commands. 
•    Pulse Secure Implementation for Load Balancing & reverse Proxy and trouble shooting.
•    Strong knowledge on protocols such as TACACS+, RADIUS, LDAP experience would be good. 
•    Knowledge of analyzing PCAP using Wireshark for Troubleshooting.
•    Knowledge of virtualization will be an added advantage. 
•    Excellent oral and written communication skills required.


4 - 8 Years of Experience


Bachelor degree or equivalent experience in Computer Science or Electrical Engineering


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at