Senior Technical Specialist

Date:  May 18, 2024
Location: 

Pune, MH, IN

Requisition ID:  36527

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.

Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.

The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com.

Job Information

Job Code: 00255940

Job Family: Services

Job Function: Services Engineering

Job Description

SKILLS 

•    Prior Avaya, exposure in serving Global Customers
•    Communication Manager 5x, 6.x , 7.x and 8.x 10.x  and/or IP Office (Must Have)
•    AVAYA media Gateway, Media Server, G350, G450, G650 
•    System Platform 
•    System and Session manager
•    Avaya Virtualization Platform/ESXi VMWARE
•    CMM 5.x, 6.x, 7.x 
•    AVAYA endpoints 2600, 4600, 9600 and J Series, Conference endpoints, Softphone ONE-X, ONEX-CES, Equinox, Workplace, etc.
•    Servers HP Proliant DL360/g7,g8,g9 and g10 ,IBM system 3550M2 M3 and M4 , Dell R610/20 /30 /40, ACP
•    Session Border Controller (SBC)
•    Knowledge or familiarity with physical layer testing standards for DS0’s & DS1’s
•    Linux red hat distributions
•    ITIL knowledge and certification would be an asset
•    In-depth Understanding of Session Initiation Protocol (SIP)
•    Demonstrate understanding of Avaya Aura (CM, System Manager, Session Manager)
•    Demonstrated Oral & Written Communication skills & Team Player.
•    Advanced Troubleshooting skills with knowledge of Wireshark, network sniffs, etc. 


ADDITIONAL INFORMATION

•    Full time role servicing Avaya Global Customers.
•    Willingness to work in a 24x7 environment/Night Shift
•    Minimal travel required.

EDUCATION/QUALIFICATION

Typically requires a 1 - 4  years of experience and a Bachelors degree or equivalent.
 

Short Description

An individual contributor who provides remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. May provide support to end user installations, configurations, upgrades and migrations through basic problem solving and troubleshooting. May include supporting 3rd party products and occasional on-site support. Analyzes symptoms, logs and date required to resolve issues of low to medium complexity. Deals with routine to low to medium complex problems or issues. Proposes and monitors the implementation of solutions for customer reported incidents. Has limited independence and can identify additional sources when required. Able to determine and develop approaches to solutions within a limited scope. Usually follows established practices and procedures.

Experience

1 - 3 Years of Experience

Education

Associate Degree or Bachelor Degree or Tech Certificate in Computer Science or Electrical Engineering

Preferred Certifications

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).